Customer Service and Logistics Coordinator, Customer Service and Logistics Coordinator

We're seeking a dynamic and results-driven Customer Service & Logistics Coordinator to join one of our biggest client - Alliance Group. Alliance Group is a global leader in procuring, processing and marketing the world's best quality red meat products. In this role, you'll be at the heart of our operations, managing the entire order journey from initial stock visibility to final delivery and invoicing.

Please note this role is a fixed term contract for a minimum of 12 months.

Please note this role is office based 5 days a week.

Key Responsibilities:

• Order Management: Oversee the end-to-end order process, including managing vessel and air freight, coordinating stock landing in UK/EU cold stores, and liaising with sales, 3PLs, and customers.
• Stock Optimisation: Analyse and optimise stock levels across our cold stores to ensure timely and accurate deliveries, minimise inventory, and reduce costs.
• Booking and Delivery: Manage the booking-in process with customers, hauliers, and cold stores to guarantee on-time, in-full (OTIF) deliveries at the most competitive costs.
• Customer Support: Serve as the primary point of contact for logistical queries and issue resolution, providing prompt and effective support to our customers.
• Financial Management: Ensure accurate and timely invoicing, credit processing, and resolution of any credit/debit queries.
• System Utilisation: Adhere to our core processes and effectively utilise key systems like Rubicon for order processing, stock management, and invoicing.
• Process Improvement: Identify opportunities to streamline processes, consolidate orders/loads, and enhance overall efficiency.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, actively listening to their needs and making informed decisions to improve customer experience and delivery performance.