Customer Success Manager
Added 1 Oct · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 3556 (Sales accounts and business development managers), which is on the eligible-occupation list. Ask Harri what the duties actually are.
About the role
About Harri
It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.
We are excited to recruit for this pivotal Customer Success Manager role to ensure the long-term success, value realization, and satisfaction of our UK hospitality clients. You will serve as a primary client advocate and a trusted partner to hospitality operators, playing a key role in helping hospitality brands win with our software—without working weekends.
This role is for you if:
As a Customer Success Manager, you will be responsible for owning long-term relationships with hospitality customers and ensuring they get real value from Harri.
Your responsibilities will include:
We are looking for an individual who is brilliant with customers and calm under pressure with a proven track record of managing hospitality operations or customer success relationships. You will be passionate about delivering successful outcomes and possess:
It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.
We are excited to recruit for this pivotal Customer Success Manager role to ensure the long-term success, value realization, and satisfaction of our UK hospitality clients. You will serve as a primary client advocate and a trusted partner to hospitality operators, playing a key role in helping hospitality brands win with our software—without working weekends.
This role is for you if:
- You’ve worked as a Restaurant Manager / Assistant Manager.
- You’re the person customers trust when things get messy.
- You’re great at balancing what customers want with what’s realistic.
- You care deeply about outcomes, not just activity.
As a Customer Success Manager, you will be responsible for owning long-term relationships with hospitality customers and ensuring they get real value from Harri.
Your responsibilities will include:
- Owning long-term relationships with hospitality customers.
- Helping clients get real value from Harri (not just “using the tool”).
- Navigating difficult conversations with confidence and empathy.
- Partnering with Product, Support, and TAMs to solve problems properly.
- Keeping customers happy without over-promising.
- Helping hospitality teams hire, onboard, schedule, and engage their people.
We are looking for an individual who is brilliant with customers and calm under pressure with a proven track record of managing hospitality operations or customer success relationships. You will be passionate about delivering successful outcomes and possess:
- Experience as a Restaurant Manager, Assistant Manager, or in a client-facing Customer Success role within hospitality software.
- Work Pattern: Full-time
- Location: London, UK.
- Reporting line: Reports directly to the Head of Customer Success.
Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:
- Competitive salary.
- The opportunity to drive critical projects for a high-growth, innovative company.
- Experience working in a fast-paced, global environment.
- A collaborative and supportive team environment.
We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities
We will be reviewing applications on a rolling basis and reserve the right to close applications early.
Skills
Hospitality Operations Management
Cross-Functional Stakeholder Alignment
Client Relationship Management & Retention
Value Realization & Software Adoption
This description is the source posting as it read when we added it. We are not affiliated with Harri, so check their own site for the current details.
Where this offer sits in the market
Customer service occupations not elsewhere classified (SOC 7219) · UK · ONS ASHE 2025 · basic pay · ~223k in sampleSOC 7219
- Middle half £25,272–32,396
- Median £27,716
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Does this job guarantee visa sponsorship?
Not necessarily. Harri holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.