Customer Success People Lead
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3549 (75% match) is an eligible occupation, with a going rate of £41,700, and Xero (UK) Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers, Manages a customer service team; title is Customer Success People Lead), which is not on the eligible-occupation list. Ask Xero (UK) Limited what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3549 Business associate professionals not elsewhere classified Most likely code | £33,400 | £41,700 | £41,700 | £41,700 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
1259 Managers and proprietors in other services not elsewhere classified Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
The role / impact
As a Customer Success People Lead, you will play a pivotal role in empowering our customers to achieve their business goals while driving advocacy and product adoption for Xero. Sitting within our Customer Experience function, you will use your collaborative leadership style to guide, mentor, and provide strategic direction to a dedicated team of specialists.
Your focus will be on increasing our contribution to overall revenue by guiding day-to-day outputs across key initiatives, elevating team capabilities through continuous coaching, and ensuring the team is equipped to deliver on a variety of strategic campaigns. By fostering a supportive and high-performing environment, you will directly influence customer retention and long-term satisfaction.
The team & how they connect
You will join a collaborative and cross-functional community within the broader Customer Experience team. We work closely with global go-to-market, product, marketing, and technology partners to deliver seamless customer journeys. Together, we focus on supporting small businesses and advisors to thrive by executing impactful onboarding and growth programmes.
Initially, the role will focus on:
Guiding and coaching a team of specialists to drive customer retention and growth across advisor and small business channels.
Implementing modern onboarding and engagement methodologies to elevate product utilisation and customer sentiment.
Delivering on diverse always-on and strategic campaigns aligned with our global go-to-market plan.
Utilizing CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot alongside G-Suite tools to analyze customer health data and refine workflows.
Where and how you can work
At Xero, we offer a flexible, hybrid working environment designed to support balance and collaboration. You can work from a mix of home and our modern UK office spaces, coming together with the team on designated boost days to connect, collaborate, and share ideas
Xero is a Great Place to Work UK accredited.
Here are some of the things we are looking for
Demonstrated experience mentoring, coaching, or leading teams within customer success, sales, or customer experience environments.
A background in SaaS or digital platforms, paired with a solid understanding of customer success principles or sales motions.
You bring an analytical approach to using customer data and metrics to guide decision-making and drive positive outcomes.
Exceptional communication and stakeholder management skills, with the ability to build trust and influence across all business levels.
Familiarity with CRM or Customer Success tools such as Salesforce, Gainsight, or HubSpot.
An adaptive leadership style and growth mindset that helps you embrace change and support your team through evolving priorities.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
This description is the source posting as it read when we added it. We are not affiliated with Xero (UK) Limited, so check their own site for the current details.
Where this offer sits in the market
Business associate professionals not elsewhere classified (SOC 3549) · UK · ONS ASHE 2025 · basic pay · ~95k in sample- Middle half £28,860–47,580
- Median £36,296
- Going rate £41,700
- Threshold £41,700
- New entrant £33,400–37,530
Similar sponsored roles
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Browse more sponsored jobs at Xero (UK) LimitedAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Xero (UK) Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3549 going rate of £41,700. New-entrant and shortage discounts can lower it.