Facilities Helpdesk Coordinator
Added 9 Oct · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 3132 (IT user support technicians), which is on the eligible-occupation list. Ask Rapport Guest Services what the duties actually are.
About the role
We are looking for a proactive and organised Facilities Helpdesk Coordinator to join our Rapport team in Euston, supporting a leading charitable foundation dedicated to advancing research and discoveries in health and life sciences.
Working closely with the client’s teams, contractors and our Rapport Ambassadors, you will play a key role in keeping the workplace running smoothly. From managing facilities requests to resolving issues and maintaining clear communication, you will help deliver an efficient, professional and welcoming service every day.
If you have experience using CAFM systems, enjoy solving problems and take pride in getting the details right, we’d love to hear from you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM)
Salary: £34,500 per annum
What will you get?
Working closely with the client’s teams, contractors and our Rapport Ambassadors, you will play a key role in keeping the workplace running smoothly. From managing facilities requests to resolving issues and maintaining clear communication, you will help deliver an efficient, professional and welcoming service every day.
If you have experience using CAFM systems, enjoy solving problems and take pride in getting the details right, we’d love to hear from you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 8 AM and 6 PM)
Salary: £34,500 per annum
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
- Coordinate the facilities helpdesk, working alongside the Service Desk Team Leader to manage incoming requests, log jobs accurately, monitor progress and ensure issues are actioned and resolved promptly.
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- Share our Rapport values: Create Rapport, Be Brillant, Innovative Spirit, Walk Tall, Stronger Together.
- Have previous facilities or service desk experience and is confident using CAFM systems to log, track and manage requests effectively.
- Communicate clearly and professionally, building positive relationships with clients, colleagues and contractors at all levels.
- Bring a can-do attitude, take ownership of tasks and look for practical solutions rather than waiting for problems to resolve themselves.
- Be organised and detail-oriented, keeping records accurate, following up on outstanding requests and ensuring nothing slips through the cracks.
- Is confident using Microsoft Excel and working with data to maintain accurate records and produce clear, reliable reports.
- Thrive in a fast-paced environment, adapt to changing priorities and contribute to a supportive, positive team atmosphere.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us at www.rapportservice.com.
Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.
To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.
This description is the source posting as it read when we added it. We are not affiliated with Rapport Guest Services, so check their own site for the current details.
Where this offer sits in the market
Customer service occupations not elsewhere classified (SOC 7219) · UK · ONS ASHE 2025 · basic pay · ~223k in sampleSOC 7219
- Middle half £25,272–32,396
- Median £27,716
Similar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. Rapport Guest Services holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.