Front of House - Day Porter up to 40 hours per week, working 5 days out of 7

We are seeking a friendly, professional, and reliable Front of House Day Porter to join our team. This is a customer-facing role where you will play an important part in creating a positive guest experience while supporting the smooth day-to-day operation of the hotel.

Key Responsibilities

• Welcoming guests and assisting with luggage when required.
• Providing excellent customer service and responding to guest enquiries.
• Maintaining cleanliness and presentation standards throughout public areas.
• Assisting with room moves and guest requests.
• Supporting various hotel departments as required.
• Ensuring health, safety, and security procedures are followed at all times.
• Helping set up conference, meeting, and event spaces when necessary.
  
  

What We're Looking For

• A positive and professional attitude.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and holidays.
• Previous hospitality experience is desirable but not essential as full training will be provided.
  
  

Duties Will Include

• Welcoming guests and assisting with luggage when required.
• Providing excellent customer service and responding to guest enquiries.
• Maintaining cleanliness and presentation standards throughout public areas.
• Assisting with room moves and guest requests.
• Supporting various hotel departments as required.
• Ensuring health, safety, and security procedures are followed at all times.
• Helping set up conference, meeting, and event spaces when necessary
  
  

What We Offer

• Competitive rate of pay.
• Excellent on-going support, training, and development
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels

Food and Beverage discounts at all our hotels.

Friendly and supportive working environment.

Meals on duty

28 days holiday including Bank Holidays per annum

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

Being Bespoke

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.