Global Programme Experience Lead
Added 16 Oct · still live
Likely
Sponsorship likelihood
This employer has issued visas recently
Not disclosed
Salary
Not disclosed by employer
£50,200
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2431 is an eligible occupation, but we are only 37% sure that is the right code. JLL is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Likely 2431 (Management consultants and business analysts) · 37% match
- Likely 2440 (Business and financial project management professionals) · 35% match
- Likely 1139 (Functional managers and directors not elsewhere classified) · 14% match
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2431 Management consultants and business analysts Most likely code | £35,100 | £40,200 | £45,200 | £50,200 |
2440 Business and financial project management professionals Also possible | £39,500 | £45,200 | £50,800 | £56,500 |
1139 Functional managers and directors not elsewhere classified Also possible | £52,300 | £59,700 | £67,200 | £74,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Location: EMEA
Reporting into: Global Lead, Experience Services
At JLL, our goal is to provide workplace experiences that will be long remembered by our clients. The programmes behind those experiences need to be built once, built well, and deployed consistently across every region and account we serve. This role builds them. It combines programme design, commercial ownership and global enablement, and it suits someone who wants to shape how workplace experience is delivered at scale rather than deliver it account by account.
What this job involves:
As Global Head of Experience Programmes, you will own JLL's global portfolio of workplace experience programmes — designing them, setting the standards they are delivered to, equipping regional and account teams to deploy them, and driving their adoption across 100+ client accounts in 80+ countries, effectively identifying and utilising AI and technology.
This is a build-and-scale role rather than an account delivery role. You will not run accounts. You will define what a programme is for, what good looks like, and how success is measured, then make it work everywhere. Your primary measure of success is adoption: how widely and how faithfully your programmes are deployed, and what they demonstrably produce for clients and for JLL.
The role works largely through influence. You will own the programmes, but the people deploying them will not report to you. Candidates who find that challenge interesting rather than concerning tend to do well in it.
Personal Profile:
I build things that work in more than one place. I design programmes that hold up across sectors, cultures and account types, and I care as much about whether they get used as whether they are well designed. I work through other people's teams rather than my own, which means I earn adoption rather than mandate it. I am commercially minded: I know what a programme costs, what it is worth, and how to prove it. When something is not being taken up, I assume the design is the problem before I assume the region is. New technology and innovation excites me.
What your day-to-day will look like:
Reporting into: Global Lead, Experience Services
At JLL, our goal is to provide workplace experiences that will be long remembered by our clients. The programmes behind those experiences need to be built once, built well, and deployed consistently across every region and account we serve. This role builds them. It combines programme design, commercial ownership and global enablement, and it suits someone who wants to shape how workplace experience is delivered at scale rather than deliver it account by account.
What this job involves:
As Global Head of Experience Programmes, you will own JLL's global portfolio of workplace experience programmes — designing them, setting the standards they are delivered to, equipping regional and account teams to deploy them, and driving their adoption across 100+ client accounts in 80+ countries, effectively identifying and utilising AI and technology.
This is a build-and-scale role rather than an account delivery role. You will not run accounts. You will define what a programme is for, what good looks like, and how success is measured, then make it work everywhere. Your primary measure of success is adoption: how widely and how faithfully your programmes are deployed, and what they demonstrably produce for clients and for JLL.
The role works largely through influence. You will own the programmes, but the people deploying them will not report to you. Candidates who find that challenge interesting rather than concerning tend to do well in it.
Personal Profile:
I build things that work in more than one place. I design programmes that hold up across sectors, cultures and account types, and I care as much about whether they get used as whether they are well designed. I work through other people's teams rather than my own, which means I earn adoption rather than mandate it. I am commercially minded: I know what a programme costs, what it is worth, and how to prove it. When something is not being taken up, I assume the design is the problem before I assume the region is. New technology and innovation excites me.
What your day-to-day will look like:
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Programme Design and Development
- Design global workplace experience programmes that work across sectors, regions and account types, from concept through to deployable product
- Define the purpose, standard and success measures for each programme before it reaches an account
- Build the supporting assets: playbooks, toolkits, templates, training and delivery guidance
- Own the programme lifecycle — refresh, iterate and retire — so the portfolio stays current rather than accumulating
- Set the global standards to which experience programmes are delivered, including the minimum viable version for accounts of differing size and maturity
- Establish how consistency is assessed, and work with regional leaders where delivery drifts from standard
- Ensure programmes adapt to local and cultural context without losing what makes them effective
- Equip regional and account teams to deploy programmes confidently through training, onboarding and ongoing support
- Drive adoption across the global account portfolio — the primary measure of success in this role
- Work through JLL's Experience Leadership community to build capability and surface what is working in the field
- Diagnose the causes of low adoption and address them through design, not through compliance pressure
- Own and be accountable for the commercial structure of the programme portfolio, including tiering, packaging and input to pricing
- Support new business pursuits with programme content and subject matter expertise, and track conversion on pursuits supported
- Make evidence-based investment decisions on which programmes to scale, fix or stop
- Define the metrics that demonstrate what experience programmes deliver: adoption, employee sentiment, utilisation, retention and commercial contribution
- 15+ years in workplace services, facilities management, corporate hospitality or a related field, with significant experience operating globally or across multiple regions
- Track record of building something repeatable — a programme, product, service offering or methodology — and deploying it across multiple sites, markets or business units
- Proven ability to drive adoption without direct authority in a complex matrix organisation
- Strong commercial acumen: how offerings are packaged and priced, and how programme decisions affect account economics
- Demonstrable ability to define and report metrics that evidence business impact rather than activity
- Operational credibility with delivery teams — experience of doing the work, not only designing it
- Excellent communication and presentation skills, including with senior stakeholders
- Proven AI and technology skills
- Fluent in English (both written and verbal)
- Product management, service design or journey mapping methodology
- Working fluency with data and analytics: able to interrogate dashboards, work with analytics teams and translate portfolio data into decisions
- Experience building training or enablement programmes at scale
- Change management experience at organisational scale
- Industry certifications in facility management, hospitality or organisational development
This description is the source posting as it read when we added it. We are not affiliated with JLL, so check their own site for the current details.
Where this offer sits in the market
Management consultants and business analysts (SOC 2431) · UK · ONS ASHE 2025 · basic pay · ~251k in sampleSOC 2431
- Middle half £40,196–71,188
- Median £53,820
- Going rate £50,200
- Threshold £41,700
- New entrant £35,100–45,200
Similar sponsored roles
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Browse more sponsored jobs at JLLAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. JLL holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2431 going rate of £50,200. New-entrant and shortage discounts can lower it.