Global service supply planner

Position Overview

Edwards Technologies Vacuum Engineering (Qingdao) Company Ltd, part of the Semiconductor Service Division, is seeking a dedicated Global Service Supply Planner to join its dynamic team. This critical role plays a significant part in the global service business by enhancing the supply chain infrastructure to ensure seamless operations across international markets.

As an essential connector between Customer Centers, Product Companies (PCs), and Distribution Centers (DCs), you will collaborate with global stakeholders to allocate capacity efficiently and balance supply and demand among multiple manufacturing sites worldwide. Your strategic focus will be on positioning inventory and capacity optimally within the supply chain to consistently fulfill customer orders on time, maintaining competitive lead times and upholding Edwards’ renowned standards for world-class customer service.

This position demands meticulous attention to detail, outstanding cross-functional collaboration, and proactive problem-solving skills to forecast potential supply risks and implement effective mitigation strategies aligned with both operational and financial objectives.

Key Responsibilities

1. Product Company and Distribution Center Supply Management
   • Lead ongoing engagement and regular meetings with Product Companies to identify supply constraints, share key performance indicators (KPIs), and drive continuous improvement in material availability.
   • Communicate demand changes proactively to prevent shortages or service interruptions.
   • Respond promptly to supply shortfalls by developing and executing recovery plans while maintaining clear communication with the global service logistics team.
   • Coordinate allocation of constrained supplies from Product Companies to Regional Distribution Centers (STCs/DCs), balancing risk and demand globally.

Manage Obsolete from Manufacturing (OFM) product life cycles collaboratively to ensure supply sustainability and continuity.

Work closely with cross-divisional product managers to prepare for Service Information Bulletin (SIB) releases, anticipating and mitigating potential supply chain risks.

Represent service demand forecasts to responsible sourcing cells within Product Companies or Distribution Centers, aligning capacity planning with future business needs.

Process Improvement

• Collaborate with the Service Operations team to support materials planning and forecasting projects, promoting continuous enhancements within supply chain activities.
• Develop comprehensive reporting tools to provide multi-level visibility into service parts supply chain performance, supporting data-driven decision-making.
• Monitor and proactively resolve planning discrepancies related to spare parts within Global Distribution Centers and supply routes to sustain high service reliability.

Freight Mode Optimization

• Regularly review freight modes to optimize inventory positioning and reduce freight costs without compromising delivery performance.

SAP Sizing Tool Management

• Serve as SAP super user responsible for system troubleshooting and maintenance of configuration parameters, ensuring data accuracy and system reliability.
• Support regional advanced end-users in optimizing SAP configurations to improve planning efficiency.
• Coordinate asset redeployment activities as needed, aligning logistics and operational requirements effectively.

Inventory Management

• Oversee and report on inventory levels across Service Business Divisions, collaborating with regional inventory owners to align inventory profiles and meet net working capital targets.
• Review and adjust safety stock levels and service factors regularly based on current and future business demands to maintain optimal inventory balance.

Work closely with product managers to estimate Last Time Buy (LTB) volumes and monitor consumption trends in support of end-of-service life planning.

Supply Review Meetings and KPI Reporting

• Facilitate regular supply review meetings with Supply Team Coordinators (STCs) to discuss supply constraints, ongoing issues, and KPI results, encouraging proactive resolution and continuous improvement.
• Publish, analyze, and investigate KPIs consistently to deliver actionable insights that enhance global service delivery performance.

Qualifications and Skills

• Bachelor’s degree required; postgraduate qualifications in Supply Chain Management or Logistics are highly advantageous.
• 3–5 years of progressive planning experience within global manufacturing environments, demonstrating strong knowledge of logistics and supply chain processes.
• Advanced data analytical skills with the ability to interpret complex datasets to support effective decision-making.
• High proficiency in Microsoft Office, especially Excel; experience with Power BI or equivalent data visualization tools is preferred.
• Fluent written and verbal communication skills in English, capable of preparing clear reports and delivering effective presentations.
• Exceptional interpersonal skills to lead meetings and liaise across diverse global teams and cultures effectively.
• Adaptability and openness to change, demonstrating continuous learning and embracing evolving technologies and methodologies.
• Strong organizational skills with the ability to prioritize tasks efficiently and respond promptly to internal and external customer requirements.
• Experience working collaboratively in international and multicultural team environments.
• Highly self-motivated with a passion for driving continuous improvement and innovation within supply chain processes.

Flexibility to work aligned with Western time zones and willingness to undertake occasional international travel as required.

Ability to work independently with minimal supervision while managing multiple complex responsibilities effectively.

Why Join Edwards?

Edwards is a global leader in Vacuum Technique, committed to innovation, operational excellence, and fostering a workplace culture that values diversity and inclusion. As part of the Semiconductor Service Division, you will join a vibrant, collaborative global community dedicated to your professional growth and success.

In this role, you will be instrumental in optimizing the effectiveness of our global service supply chain, directly impacting customer satisfaction and overall business performance worldwide. We provide an empowering environment where your expertise is appreciated, and you have the opportunity to contribute meaningfully to a dynamic, evolving industry.

If you thrive in challenging, fast-paced environments and are passionate about elevating service supply planning through strategic collaboration and technical excellence, we encourage you to apply and become a valued member of our visionary team at Edwards.