IT Operations Centre (ITOC) Manager
£55,000
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2132 is an eligible occupation, but we are only 40% sure that is the right code. LONDON AMBULANCE SERVICE LTD is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
This could also be SOC 2139 (Information technology professionals not elsewhere classified) or SOC 3131 (IT operations technicians). We read the code off the advert, so it is our best guess, not the employer's.
About the role
The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost effective digital services to support the delivery of urgent and emergency care. To ensure that IT services are available and to support operations the LAS provides a 24/7 IT Operations Centre function.
The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trusts digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.
The ITOC Shift Manager role is responsible for managing the IT Operations Centre function, ensuring the stability, availability, and performance of IT services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.The postholder will be required to work a rota with shifts across days, nights and weekends.
Main duties of the job
The role will primarily be responsible for the management of the IT Operations Centre for the Trust on a shift basis. Whilst this is a managerial role it will also undertake technical activities and will take the lead in monitoring and managing alerts, troubleshooting, investigation, analysis and resolution of the issues. Installation and configuring of technical devices, systems and services.The post holder will be expected to be cross skilled across the range of technical areas including infrastructure, networks, voice and emergency & urgent care business critical applications.
Person specification
Qualifications, Accreditations, Education
Essential
- Educated to Masters degree level in IT related subject or equivalent extensive senior technical management experience within an IT department
- Information Technology Infrastructure Library (ITIL) Foundation level qualified
Experience
Essential
- Experience of managing computing systems, networks, and operating systems,
- Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
- Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
Knowledge and Skills
Essential
- Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Good understanding of Information Security, Governance Risk and Compliance
- Ability to think logically and clearly and be able to make rational decisions in emergency situations, with the ability to respond quickly and accurately to important and contentious operational issues.
Personal Abilities
Desirable
- Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
- Positive and demonstrable commitment to personal and career development by a continuous record of achievement
About the employer
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patThis description is the source posting as it read when we added it. We are not affiliated with LONDON AMBULANCE SERVICE LTD, so check their own site for the current details.
Where this offer sits in the market
IT managers (SOC 2132) · UK · ONS ASHE 2025 · basic pay · ~224k in sample- Middle half £43,316–71,396
- Median £56,056
- Going rate £55,000
- Threshold £41,700
- New entrant £38,500–49,500
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at LONDON AMBULANCE SERVICE LTDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. LONDON AMBULANCE SERVICE LTD holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.