IT Support Engineer
Added 21 Sept · still live
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Pro only
Salary
Pro sees the advertised pay
£41,700
Going rate
Skilled Worker going rate
This role may qualify only on a lower rate
Anyone can use the standard rate, and the pay is below it. If you are a new entrant or a PhD holder, you can use a lower rate, and the pay clears the new entrant rate. On the jobs board, Standard hides roles like this and the new entrant rate shows them as Possible at most.
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 Clears | £33,400 Clears | £37,500 Clears | £41,700 Misses |
5244 Computer system and equipment installers and servicers Also possible | £33,400 Clears | £41,700 Misses | £41,700 Misses | £41,700 Misses |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. A mark is for the top of the advertised pay. How the Home Office picks the code
About the role
IT Support Engineer (Field Based)
Home Base: Hayes UB3 3BL
Coverage: London, Home Counties and Wider UK Network
£35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme
45 hours per week
Join Our UK IT Team
Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team.
This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment.
The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business.
Your primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required.
What You'll Do
Home Base: Hayes UB3 3BL
Coverage: London, Home Counties and Wider UK Network
£35,700 pa + up to 15% annual bonus + ECOS/ECOP Vehicle Scheme
45 hours per week
Join Our UK IT Team
Renault Retail Group is looking for a proactive and customer-focused IT Support Engineer to join our UK IT team.
This field-based role supports more than 17 retail locations across our dealership network, maintaining and improving technology within a multi-site retail environment.
The role combines field engineering responsibilities with remote helpdesk support and forms part of a collaborative UK support team. You'll work closely with fellow IT Engineers to provide mutual territory cover and help maintain consistent service levels across the business.
Your primary territory will cover London and the Home Counties, with occasional travel to Bristol, Birmingham, Cardiff and Swansea, plus ad-hoc visits to other business locations when required.
What You'll Do
- Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner
- Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and associated IT infrastructure
- Deliver a blend of field engineering and helpdesk support, managing and resolving 1st, 2nd and 3rd line incidents across multiple sites and business functions
- Take ownership of local IT projects, deployments, upgrades and technology rollouts, working closely with international teams and external suppliers to ensure successful delivery
- Support network technologies including routers, switches, firewalls, VPN connectivity, LAN and Wi-Fi environments
- Develop and maintain accurate technical documentation, system records, asset registers and support procedures, sharing improvements and recommendations with management and the wider IT team where appropriate
Advertisement
This is a field-based role with a primary focus on our dealerships and showrooms throughout London and the Home Counties.
Some travel will also be required to our retail locations in Bristol, Birmingham, Cardiff and Swansea, together with occasional visits to related business locations.
The role is based from Renault Hayes, Middlesex.
Priority will be given to candidates who reside within practical access of the M4, M25, or western sections of the A406, due to their proximity to the Hayes home base and the key transport routes connecting our dealership network across London and the Home Counties.
We will also consider professionally experienced and suitably qualified candidates based south of the River Thames or towards North and East London where their location and experience support practical coverage of our wider dealership network.
What We're Looking For
We're looking for someone who combines strong technical capability with excellent organisation and customer service skills.
You'll ideally have:
- Previous IT support, field engineering, technical support or helpdesk experience, ideally gained within a multi-site retail environment, dealership network, managed service provider (MSP), or similarly varied operational environment
- Strong Microsoft 365 and Windows environment knowledge
- Experience supporting end-user devices, hardware deployments and IT infrastructure
- Understanding of networking concepts including SD-WAN, routing, firewalls, VPNs, LAN and Wi-Fi environments
- Experience working with suppliers, service providers or project teams
Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial.
Driving Licence Requirement
A full UK driving licence is essential for this role. Automatic-only licences can be considered.
Regular travel between dealership locations forms a core part of this position.
Hours & Pay
This role is based on a 45-hour working week, typically Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break.
Basic salary is £35,700 pa.
An annual bonus of up to 15% is available and regularly achieved.
The role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy.
Business mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable.
A company laptop and mobile phone are provided.
Company Benefits
Click Apply and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please.
Regular travel between dealership locations forms a core part of this position.
Hours & Pay
This role is based on a 45-hour working week, typically Monday to Friday, 8:00am-6:00pm with a 1-hour lunch break.
Basic salary is £35,700 pa.
An annual bonus of up to 15% is available and regularly achieved.
The role is eligible for Renault Retail Group's ECOS/ECOP vehicle scheme after one month's service. A temporary company vehicle may be provided beforehand if required, subject to company policy.
Business mileage, approved travel expenses and overnight accommodation will be reimbursed where applicable.
A company laptop and mobile phone are provided.
Company Benefits
- 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
- Pension scheme with life assurance
- Staff discounts on vehicles, parts, servicing and accessories
- Access to our company loan car scheme
- Share Incentive Scheme
- Mortgage and pension advice seminars
- Excellent manufacturer training and career development opportunities
- Cycle to Work scheme, including e-bikes
- Discounted gym membership
- Enhanced Maternity and Paternity policies
- Eye test voucher scheme
Click Apply and follow the instructions to upload your CV.
Raja Mallik from the Recruitment Team will contact shortlisted candidates.
No agencies please.
This description is the source posting as it read when we added it. We are not affiliated with Retail Renault Group UK Ltd., so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sampleSOC 3132
- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Retail Renault Group UK Ltd.About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Retail Renault Group UK Ltd. holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.