Junior Service Delivery Manager Space Business Unit

Location(s): UK, Europe & Africa : UK : Alton

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

Job Title: Service Delivery Manager

Location: Alton, Hampshire Hybrid working 3 days onsite - We offer a range of hybrid and flexible working arrangements. Please speak to your recruiter about the options available for this particular role

Grade: GG09 – GG10 (Junior to Mid level role)

Who We Are

Join BAE Systems and you’ll be part of something bigger. As a valued member of our global colleague network, you’ll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You’ll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow – shaping a safer future, for all of us.

From the depths of the ocean, to the far reaches of space – there’s no limit to where a career at BAE Systems could take you.

Role Description

The Service Delivery Manager manages the delivery of managed service contracts to meet client SLAs to budget and quality standards. They act as the client’s single point of contact for the service delivery, managing internal resources, reporting into the Delivery Management chain.

The SDM produces service reports, manages incidents, problems and change in the service and escalates with the client and within the business as appropriate. They manage subcontractors who deliver components of the service, whether those are external company providers or other parts wider BAE Systems.

The SDM manages the design, estimation, approval and implementation of Change Requests into the service and they work with the client Account Manager to sell further services and enhancements to the client.

The SDM role may be combined with additional engineering and tooling responsibilities.

Essential Requirements

• You must be able to evidence managing challenging client critical support services, demonstrate dealing with high priority issues and subsequent stabilisation of services in a demanding, time pressured environment.
• Extensive use of Jira (or similar systems).
• You must be a delivery focused manager who is able to motivate staff by maintaining a positive attitude and through appropriate delegation and control.
• Self-motivation, flexibility, initiative and integrity are required to ensure that our clients and the Applied Intelligence management have a high degree of confidence in your ability to efficiently manage the services with minimal intervention.
• Strong influencing and communication skills are essential, as is an aptitude for attention to detail and the ability to maintain effective control over many tasks in parallel.
  
  

Desirable Requirements

• ITIL v3 Foundation level certification or higher
  
  

Why BAE Systems

Here you’ll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work – this is a place where you can grow your career with confidence and be empowered to be your best. You’ll be recognised for your contribution and enjoy rewards tailored to what’s most important to you and your family – support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make.

A place where everyone can thrive.

We’re committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do.

We welcome applications from all candidates and give full, fair and open consideration to everyone. If you require any reasonable adjustments during the recruitment process, please

contact our recruitment team to discuss any further support you may need. Connect with us at baesystems.com/connect

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.