Operations Director

Location: UK wide, remote-based with regular travel across the organisation's network

Scope of Role

The Operations Director is responsible for leading operational performance across the organisation, ensuring the business delivers safe, high-quality customer service alongside sustainable revenue and profit growth. The role provides leadership to General Managers, driving consistent standards, strong financial performance, operational improvement, and capable, engaged teams.

Working closely with the Managing Director and functional leaders, the Operations Director will translate business strategy into effective operational plans and support the continued growth and development of the business.

The role is also intended to provide succession to the Managing Director, with broader leadership responsibilities introduced as capability and experience develop.

Key Responsibilities

• Lead operational performance across the organization's network, ensuring effective management of capacity, productivity, service delivery and customer commitments.
• Lead, coach and hold General Managers accountable for operational, financial and people performance.
• Deliver agreed revenue, EBITDA, cost and cash targets, working with Finance and General Managers on budgets, forecasts and recovery plans.
• Develop and deliver growth plans for each operational business area, identifying opportunities to increase revenue, capacity, market share and profitability.
• Drive continuous improvement, introducing consistent processes, performance measures and operational disciplines across the business.
• Ensure appropriate workforce and competence plans are in place, including recruitment, development, succession and retention of critical skills and key talent.
• Maintain high standards of safety, quality, technical integrity and customer service, ensuring applicable accreditation and compliance requirements are maintained.

Experience and Skills

• Strong operational leadership and commercial capability within a multi-site environment.
• Proven ability to lead and develop managers and create clear accountability for performance.
• Strong financial understanding, including P&L, budgeting, forecasting, cost control and working capital.
• Demonstrable experience of delivering operational improvement and profitable growth.
• Strong people and change leadership skills, with experience of building capable teams and retaining key talent.
• Ability to balance commercial performance with customer service, safety and technical quality.
• Strong analytical, communication and stakeholder management skills.
• Practical, visible and accountable leadership style with the potential to progress into a Managing Director role.

Qualifications and Experience

Essential

• Significant senior operational leadership experience within a multi-site service, technical, engineering or similarly complex operational business.
• Experience of leading managers with responsibility for multiple teams, locations or business units.
• Responsibility for revenue, budgets, profitability and operational performance.

Desirable

• Experience within testing, inspection, certification, construction materials testing, laboratories or calibration.
• Experience within a decentralised or multi-business organisation.
• Experience of acquisitions, integration or significant organisational change.
• Experience of developing new services or markets and delivering organic growth.
• Experience working within a UKAS-accredited or similarly regulated environment.
• Relevant degree or professional/business qualification, although equivalent practical experience will be equally considered.