OPERATIONS MANAGER - HEALTHCARE

Salary: £34,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 17:30pm

Location: Hellesdon Hospital, Norwich, NR6 5BE (with travel to associated trust sites)

G4S Facilities Management is looking for a dynamic Operations Manager to join our team. In this pivotal role, you will take full accountability for service delivery across the Norfolk and Suffolk NHS Foundation Trust. You will drive operational excellence, ensuring all services align strictly with contractual parameters while managing performance successfully within the defined G4S budget.

Core Responsibilities Will Include

Financial & Commercial Performance

• Budget Ownership: Take full financial accountability for assigned locality budgets, maximizing profitability and finding cost savings while minimizing commercial risk.
• Fiscal Compliance: Support the Contract Manager in ensuring strict adherence to all company, mandatory, and statutory fiscal policies and processes.
  
  

Operational Excellence & Quality Assurance

• Service Delivery: Lead the prompt delivery of high-quality facilities services that meet G4S corporate standards, contractual obligations, and ISO 9001 compliance.
• Client Relations: Proactively manage stakeholder and client relationships to consistently exceed contractual requirements and maintain a professional company image.
• Cross-Team Coordination: Collaborate effectively with internal G4S managers and client teams to ensure seamless, coordinated daily operations.
  
  

Health, Safety, and Security (HSE)

• Safety Culture: Foster a robust health, safety, and security culture across all sites, ensuring 100% compliance with statutory and corporate HSE requirements.
• Risk & Security Management: Actively identify, report, and rectify safety breaches or risks while safeguarding company and client equipment.
  
  

Team Leadership & HR Management

• Staff Development: Build, motivate, and mentor a professional operational team, ensuring effective resource utilization and staff training.
• Performance & Welfare: Manage employee welfare and performance, including the robust management of sickness, absence, and mandatory return-to-work procedures in line with company policy.
  
  

To be successful in this role you will need to demonstrate:

• Proven experience managing staff and services within a complex NHS environment
• Strong commercial awareness with a clear understanding of budgetary ownership and a drive to achieve positive financial outcomes
• Demonstrated experience overseeing operations across multiple sites/localities
• Exceptional ability to motivate and organise teams effectively to meet operational objectives
• Maintains a flexible and adaptable approach to work, able to navigate changing priorities
• Proven track record of working openly and collaboratively with staff and stakeholders at all organisational levels
• Full driving licence
  
  

You will be valued and supported, and provided with first class training and competitive benefits.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through SPARK, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.

Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

G4S is the International business of Allied Universal, the world’s leading security and facility services provider and trusted partner to more than 400 of the Fortune 500. Allied Universal delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies and tailored services that enable clients to focus on their core businesses. With operations in over 100 countries and territories, Allied Universal is the third largest private employer in North America and seventh in the world. Annual revenue is approximately $23 billion. There is no greater purpose and responsibility than serving and helping to safeguard customers, communities and people. For more information, visit g4s.com. In the UK, the company has an extensive network of offices and more than 31,000 employees.