Operations Manager (Ref: 22877)
Added 6 Oct · still live
£42,914 / year
Salary
Within the market range
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 1259 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 4111 (National government administrative occupations) or SOC 4141 (Office managers). We read the code off the advert, so it is our best guess, not the employer's.
About the role
This position is based at FOLKESTONE MAGISTRATES FOLKESTONE, CT20 2DH, MAIDSTONE MAGISTRATES MAIDSTONE, ME15 6LL, MARGATE MAGISTRATES COURT MARGATE, CT9 1LG, MEDWAY MAGISTRATES COURT CHATHAM, ME4 4JZ, SEVENOAKS MAGISTRATES COURT SEVENOAKS, TN13 2HU
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Operations Managers play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About Your Role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success.
We’re looking for managers with the experience and desire to develop high performing teams, providing clear direction on performance and attendance and creating a culture of fair reward and recognition.
This role sits within HMCTS’ South East Region and is responsible for the strategic oversight of Kent Magistrates’ Courts across the region.
You will support your Deputy Head of Operations to meet operational needs and deliver performance objectives by translating national priorities into local plans.
The role provides visible leadership across operational areas, driving service delivery and team productivity. Your presence supports engagement, accountability, and alignment with organisational goals.
You will give clear direction and focus and align and co-ordinate activity to increase productivity and deliver a quality service across Kent.
You will model inclusive leadership. You will identify development needs and implement targeted growth plans to improve individual and business performance, ensuring teams are equipped with the necessary skills, knowledge, and capabilities to excel.
Championing change and embedding a culture of continuous improvement, you will proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable.
You’ll foster a collaborative culture and communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results.
Please refer to the role profile attachment to understand more about this key leadership position.
Essential Knowledge, Skills And Experience
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Operations Managers play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About Your Role
The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success.
We’re looking for managers with the experience and desire to develop high performing teams, providing clear direction on performance and attendance and creating a culture of fair reward and recognition.
This role sits within HMCTS’ South East Region and is responsible for the strategic oversight of Kent Magistrates’ Courts across the region.
You will support your Deputy Head of Operations to meet operational needs and deliver performance objectives by translating national priorities into local plans.
The role provides visible leadership across operational areas, driving service delivery and team productivity. Your presence supports engagement, accountability, and alignment with organisational goals.
You will give clear direction and focus and align and co-ordinate activity to increase productivity and deliver a quality service across Kent.
You will model inclusive leadership. You will identify development needs and implement targeted growth plans to improve individual and business performance, ensuring teams are equipped with the necessary skills, knowledge, and capabilities to excel.
Championing change and embedding a culture of continuous improvement, you will proactively use workforce planning, providing clear direction and focus to build teams that are resilient and adaptable.
You’ll foster a collaborative culture and communicate, support, and deliver HMCTS and MoJ strategic objectives, translating them into actionable local plans to deliver measurable results.
Please refer to the role profile attachment to understand more about this key leadership position.
Essential Knowledge, Skills And Experience
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- Proven experience in a challenging operations or management role with the ability and willingness to adapt and learn at pace.
- Demonstrable people management and coaching skills, leading, developing and managing teams to drive performance in a service-focused environment to deliver measurable results.
- A strong leader, with the ability to manage resource allocation, lead teams through change with the confidence to make informed and timely decisions and drive continuous improvement.
- Ability to build relationships and manage key stakeholders at all levels, able to negotiate, persuade and influence.
- Excellent communication skills with the ability to create a collaborative and inclusive culture.
- Confidence to make independent decisions and resolve complex problems. This includes learning and using data driven tools to identify trends and challenges to generate solutions.
- Ability to collaborate across the business to deliver local priorities and HMCTS and MOJ strategic objectives.
Your development
As a leader, our HMCTS Leadership Development offer is designed to help you build a confident, capable team and make a real difference to how we work and grow. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.
If you are ready to take on a challenging and rewarding role with real purpose, apply today.
Further Details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.
Standard full time working hours are 37 hours per week. This is a business-critical role requiring full-time hours.
Occasional Travel To Other Courts
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Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts. Where applicable, associated travel cost/time will be applied in line with organisational policies. Regular travel across Kent will be required.
Proud to serve. Proud to keep justice going.
Our Operations Managers play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.
Occasional Travel To Other Courts
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts. Where applicable, associated travel cost/time will be applied in line with organisational policies. Regular travel across Kent will be required.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
We'll assess you against these technical skills during the selection process:
Proud to serve. Proud to keep justice going.
Our Operations Managers play a vital role in delivering justice. This is a high-profile leadership position. You will proactively lead service delivery, providing teams with clear direction, ensuring that business activities are well-coordinated to increase productivity and deliver high-quality services. We are seeking an experienced leader who will lead by example, champion change, and cultivate a culture of resilience and adaptability, empowering teams to thrive while building strong, collaborative relationships with all stakeholders.
Occasional Travel To Other Courts
Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc or regular basis at other local HMCTS sites/courts. Where applicable, associated travel cost/time will be applied in line with organisational policies. Regular travel across Kent will be required.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Making Effective Decisions
We'll assess you against these technical skills during the selection process:
- Describe a situation where you had to adapt quickly to a change in priorities or circumstances.
- Access to learning and development
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Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
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- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : [email protected]
- Telephone : 0345 241 5359
- Email : [email protected]
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/22877?entityId=22877
This description is the source posting as it read when we added it. We are not affiliated with Ministry of Justice UK, so check their own site for the current details.
Where this offer sits in the market
Managers and proprietors in other services not elsewhere classified (SOC 1259) · UK · ONS ASHE 2025 · basic pay · ~28k in sampleSOC 1259
- Offer £42,914
- Middle half £35,672–63,908
- Median £46,176
The range sits inside the market's middle half (£35,672–63,908), so this is typical pay for the occupation.
Similar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. Ministry of Justice UK holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.