Outreach Adviser

Crawley, England, United Kingdom

1/2/2025

Citizens Advice in West Sussex (North, South, East) are expanding and hiring an Outreach Advisors to join our team in West Sussex, giving advice on benefits and other money related problems.

Working in partnership with the local authority and charities, our advisors will work for funded projects, with a mixture of co-location and outreach work so you can work closely and make a difference. Advising residents on debt options, benefits, negotiating with creditors and supporting with budgets and working with funders to identify clients and interventions which will benefit from the service. May need to do home visiting.

You will need excellent communication skills, enjoy working with people but able to manage a case mix. You will support the development of local volunteers and feed into social policy; building evidence of the impact of your work. Whilst the ideal candidate will have experience of benefits or debt, training can be provided for the right candidate who can show the skills and attributes or the role.

We are committed to equity, diversity and inclusion, and support our people with their development with ongoing training opportunities.

Basic DBS required.