Quality and Compliance Manager - Residential Services

At Bright Futures, quality is about more than meeting regulations. It’s about creating services where people are supported to thrive, achieve meaningful outcomes and live life on their terms.

We’re looking for an experienced Quality & Compliance Manager to provide independent oversight, challenge and support across our residential services. With a primary focus on our CQC-regulated adult residential services, you’ll also provide quality assurance across our Ofsted-regulated children’s homes.

This is a role for someone who can see the detail, understand the bigger picture and turn insight into meaningful improvement.

You’ll lead a planned programme of quality audits and assurance visits, working closely with Registered Managers, Area Managers and senior leaders to identify risks early, strengthen governance and drive sustainable improvement.

You’ll:

• Lead regular quality and compliance audits across our residential services.
• Provide constructive challenge, coaching and practical support to managers and leaders.
• Assess services against CQC requirements and, where relevant, Ofsted requirements and organisational standards.
• Identify strengths, risks and opportunities for improvement and translate these into clear, prioritised action plans.
• Follow up on audit findings and validate that improvements are embedded and sustained, not simply completed on paper.
• Undertake announced and unannounced follow-up visits where concerns or declining performance are identified.
• Support services to remain inspection-ready and provide guidance before, during and after CQC and Ofsted inspections.
• Identify organisational themes, trends and recurring risks and contribute to quality and Board reporting.
• Deliver workshops, briefings and coaching to build quality and compliance capability across our teams.
• Work collaboratively with Operations, Clinical, PBS, Safeguarding and Health & Safety colleagues to drive continuous improvement.

What you’ll bring

You’ll have significant experience within adult social care, ideally in a Registered Manager, Area Manager, Quality or Compliance position, alongside a strong understanding of CQC regulation and inspection requirements.

You’ll also have:

• Experience leading or supporting services through CQC or Ofsted inspections.
• A strong track record of quality auditing and delivering measurable service improvement.
• Experience coaching leaders and holding services accountable for improvement.
• Excellent analytical, report writing and communication skills.
• A strong understanding of CQC regulations, fundamental standards and relevant legislation.
• An understanding of current and forthcoming developments in the CQC inspection framework.
• Knowledge of Ofsted requirements for children’s homes would be advantageous.
• A Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
• A Lead Auditor or recognised Quality Assurance qualification would be desirable.
• A full UK driving licence and access to your own vehicle, with a willingness to travel across Bright Futures services.