Reservations & Accounts Receivable Manager (12-Month Fixed-Term Contract - Maternity Cover)
£18 / hour
Salary
As advertised by the employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 6212 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 4129 (Financial administrative occupations not elsewhere classified), which is on the eligible-occupation list. Ask ibis, ibis Styles, ibis budget what the duties actually are.
About the role
- ibis London Heathrow Airport
- Contract Type: Fixed-Term (12 Months) / Full-Time
- Salary: £18.30 per hour, plus an annual bonus opportunity of up to 10% of your annual base salary.
- Start date: November 2026
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
About the Role
We are seeking a Reservations & Accounts Receivable Manager to oversee the hotel's reservations function, with a strong focus on leisure groups, while managing accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.
Key Responsibilities
- Manage all hotel reservations, with a particular focus on leisure groups.
- Coordinate group bookings from enquiry through to arrival.
- Build and maintain relationships with tour operators and travel partners.
- Ensure reservations are processed accurately and efficiently.
- Manage room inventory to maximise occupancy and revenue opportunities.
- Oversee invoicing, accounts receivable, and credit control processes.
- Follow up on outstanding payments and resolve billing queries.
- Prepare reservations and accounts receivable reports.
- Work closely with Front Office and other hotel departments as required.
What We're Looking For
- Minimum 2 years' experience as a Reservations Supervisor or Reservations Coordinator.
- Previous experience managing leisure group bookings.
- Experience in accounts receivable and credit control.
- Strong organisational and communication skills.
- Good attention to detail and accuracy.
- Proficiency in Microsoft Office and hotel reservation systems.
- Ability to work independently and manage multiple priorities.
As Part Of Our Team, You Will Enjoy
- Heartist Card offering up to 30% discount at Accor hotels worldwide
- Free Bonus Breaks vouchers for complimentary stays within the UK
- Complimentary meals while on duty and a provided uniform
- 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
- Friends & Family discounted rates
- Eye test vouchers
- Learning and development programmes through our Academies
- Cycle to Work scheme
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
- Workplace pension scheme
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
This description is the source posting as it read when we added it. We are not affiliated with ibis, ibis Styles, ibis budget, so check their own site for the current details.
Where this offer sits in the market
Travel agents (SOC 6212) · UK · ONS ASHE 2025 · basic pay · ~15k in sample- Middle half £24,492–33,644
- Median £27,924
This role's pay (£18 / hour) isn't directly comparable to the annual national figures above.
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Not necessarily. ibis, ibis Styles, ibis budget holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.