Scheduling Manager
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 1259 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
Worth checking: this could also be SOC 1139 (Functional managers and directors not elsewhere classified), which is on the eligible-occupation list. Ask JLL what the duties actually are.
About the role
We are seeking an experienced Scheduling Manager to support our national engineering operations. This role is critical in maintaining optimal service levels and customer satisfaction while managing operational costs and maximizing workforce efficiency through effective engineer scheduling.
The primary function of this position involves forecasting staffing requirements and creating comprehensive schedules that ensure engineers are deployed to meet KPIs and contractual obligations. You will balance workload demands, engineer availability, and time-off requests across the entire operation, ensuring adequate coverage while maintaining schedule adherence and supporting our service delivery commitments.
Our ideal candidate combines strong analytical capabilities with excellent communication skills, understanding both the operational needs of the business and the wellbeing of our engineering teams. Success in this role requires proactive schedule management, close collaboration with engineering leadership and teams, real-time monitoring using available workforce tools, and ensuring adherence to planned work schedules to meet all contractual requirements.
Day to Day
- Create and maintain daily, weekly, monthly and annual engineer schedules across multiple clients and contracts
- Build optimal schedules based on forecasted workload demands, available engineer headcount, KPI targets, and contractual service level requirements
- Managing a team of up to 10 schedulers.
- Apply advanced scheduling methodologies such as Erlang models and staff optimization techniques to support complex scheduling scenarios across multiple contracts
- Work closely with engineering teams and management to understand workload priorities, skill requirements, and operational demands
- Manage engineer scheduling requests including time-off, shift preferences, and availability changes while maintaining contractual coverage
- Minimum of 2 years' experience in a scheduling or workforce management role
- Proven experience creating and managing schedules, preferably within an engineering, field service, or technical operations environment
- Experience working closely with engineering or technical teams
- Understanding of KPIs, SLAs, and contractual service level requirements
- Proficiency with Workforce Management/Optimization tools
- Experience with Mitel Telephony / Omni-channel platforms desirable
We're JLL WPM, a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK.
If you're looking to step up your career, JLL are the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL.
This description is the source posting as it read when we added it. We are not affiliated with JLL, so check their own site for the current details.
Where this offer sits in the market
Managers and proprietors in other services not elsewhere classified (SOC 1259) · UK · ONS ASHE 2025 · basic pay · ~28k in sample- Middle half £35,672–63,908
- Median £46,176
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. JLL holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.