Senior Client Service Operations Manager
Added 18 Sept · still live
Likely
Sponsorship likelihood
This employer has issued visas recently
Not disclosed
Salary
Not disclosed by employer
£44,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3534 (80% match) is an eligible occupation, with a going rate of £44,700, and GAM Investments is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2432 (Marketing and commercial managers, Marketing/commercial operations focus if distribution is sales-led) or SOC 1131 (Financial managers and directors, Financial services operations management if finance-led). We read the code off the advert, so it is our best guess, not the employer's.
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3534 Financial accounts managers Most likely code | £33,400 | £44,700 | £44,700 | £44,700 |
2432 Marketing and commercial managers Also possible | £35,000 | £40,000 | £45,100 | £50,100 |
1131 Financial managers and directors Also possible | £52,600 | £60,100 | £67,600 | £75,100 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
AMBITIOUS?
BRIGHT?
RIGHT?
GAM is one of the world’s leading independent asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors.
Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence.
Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us with their loyalty.
Function
Distribution
Department
Investments Business Management
Purpose
Distribution Management is responsible for delivering a seamless client and distributor experience across GAM's fund range. Acting as a centre of excellence, the team supports regional sales teams through distributor onboarding, agreement management, distribution remuneration, service provider oversight and operational governance. The team works closely with internal stakeholders including Sales, Legal, Compliance, Finance, Product, Operations and Investment teams, as well as external service providers including FundRock, Apex, transfer agents and distributors.
The Senior Client Service Operations Manager is responsible for the implementation, oversight and continuous improvement of GAM's distribution operating model. The role serves as the primary operational relationship manager for key distribution partners and service providers, ensuring efficient onboarding, servicing and support of distributors, platforms and intermediaries. The individual will drive operational excellence, strengthen governance and controls, and partner with internal and external stakeholders to deliver a high-quality client experience. The role also drives the ongoing evolution of GAM's distribution operating model, partnering with FundRock, Apex and 1741 to simplify processes, strengthen controls and enhance service delivery.
Key Responsibilities
BRIGHT?
RIGHT?
GAM is one of the world’s leading independent asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors.
Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence.
Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us with their loyalty.
Function
Distribution
Department
Investments Business Management
Purpose
Distribution Management is responsible for delivering a seamless client and distributor experience across GAM's fund range. Acting as a centre of excellence, the team supports regional sales teams through distributor onboarding, agreement management, distribution remuneration, service provider oversight and operational governance. The team works closely with internal stakeholders including Sales, Legal, Compliance, Finance, Product, Operations and Investment teams, as well as external service providers including FundRock, Apex, transfer agents and distributors.
The Senior Client Service Operations Manager is responsible for the implementation, oversight and continuous improvement of GAM's distribution operating model. The role serves as the primary operational relationship manager for key distribution partners and service providers, ensuring efficient onboarding, servicing and support of distributors, platforms and intermediaries. The individual will drive operational excellence, strengthen governance and controls, and partner with internal and external stakeholders to deliver a high-quality client experience. The role also drives the ongoing evolution of GAM's distribution operating model, partnering with FundRock, Apex and 1741 to simplify processes, strengthen controls and enhance service delivery.
Key Responsibilities
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Distribution Onboarding & Relationship Management
- Coordinate distribution onboarding calls with FundRock and internal stakeholders, ensuring accountability and progress, while maintaining agendas and action logs, and timely completion of onboarding activities.
- Translate commercial requirements from Sales into operational and regulatory requirements for FundRock and other service providers.
- Coordinate third-party introducer arrangements and associated operational activities in conjunction with Legal and service providers (FundRock, Apex).
- Act as a key point of contact for distributor onboarding and ongoing relationship management.
- Ensure fee schedules accurately reflect agreed commercial arrangements and trailer fees.
- Liaise with clients, FundRock and GAM legal and compliance to resolve distributor agreement issues.
- Support FundRock and Apex with distributor, agent and operational queries.
- Respond to platform-related enquiries from Sales teams, distributors and FundRock.
- RoomZero AUM & Flow system - client matching, breakdown extraction, training and support.
- Act as a central contact for trailer fee enquiries, and liaise with Apex trailer fee team to investigate and resolve issues.
- Support fee reconciliations and operational queries relating to distribution remuneration.
- Review and validate introducer estimates, invoices and reporting extracts.
- Contribute to Apex Steering Committee meetings and raise any issues and potential improvements to the service.
- Monitor progress of remediation actions and ensure timely resolution of escalated issues.
- Investigate and resolve complex operational issues affecting distributors and clients.
- Track remediation activities and ensure timely closure of agreed actions.
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- Coordinate distributor communications relating to fund and product changes.
- Identify and communicate upcoming distribution initiatives, product launches and operational changes.
- Participate in Distribution Leadership Group meetings.
- Respond to client enquiries received directly and via Apex.
- Provide fund, account and operational information to distributors and investors where appropriate.
- Manage client complaints in conjunction with Compliance, Product Specialists and other stakeholders.
Knowledge & Experience Required
- Significant experience within asset management, fund distribution, transfer agency or client servicing.
- Strong understanding of fund distribution models, intermediary relationships, platforms and transfer agency operations.
- Experience working with ManCos, transfer agents and outsourced service providers.
- Knowledge of distribution agreements, trailer fee arrangements and fund share class structures.
- Strong stakeholder management and relationship-building skills.
- Experience managing operational processes, governance frameworks and service provider relationships.
- Advanced Microsoft Excel skills.
- Excellent analytical, communication and problem-solving skills.
- Knowledge of UCITS, AIFMD and cross-border fund distribution.
- Experience with outsourced operating models and third-party oversight.
- Experience with Microsoft Dynamics or similar CRM platforms.
- Experience leading operational change and process improvement initiatives.
- Knowledge of fund remuneration and distribution fee processes.
Personal Attributes
GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details.
Employing Company/ies
GAM London Limited
Reporting To
Global Head of Sustainability and Investments Business Management
Contract
Permanent
- Client-focused with a commitment to service excellence.
- Strong ownership, accountability and judgement.
- Excellent stakeholder management and influencing skills.
- Commercially aware with a pragmatic and solutions-oriented approach.
- Highly organised with strong attention to detail.
- Collaborative and resilient in a fast-paced environment.
- Continuous improvement mindset with a focus on operational excellence.
GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details.
Employing Company/ies
GAM London Limited
Reporting To
Global Head of Sustainability and Investments Business Management
Contract
Permanent
This description is the source posting as it read when we added it. We are not affiliated with GAM Investments, so check their own site for the current details.
Where this offer sits in the market
Financial accounts managers (SOC 3534) · UK · ONS ASHE 2025 · basic pay · ~123k in sampleSOC 3534
- Middle half £36,556–61,412
- Median £46,124
- Going rate £44,700
- Threshold £41,700
- New entrant £33,400–40,230
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at GAM InvestmentsAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. GAM Investments holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3534 going rate of £44,700. New-entrant and shortage discounts can lower it.