Service Desk Apprenticeship (January 2027)
Possible
Sponsorship likelihood
Pro only
Salary
Pro sees the advertised pay
£41,700
Going rate
Skilled Worker going rate
This role may not meet the standard rate
Its advertised pay is below the standard rate. SOC 3132 needs £41,700.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 Misses | £33,400 Misses | £37,500 Misses | £41,700 Misses |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. A mark is for the top of the advertised pay. How the Home Office picks the code
About the role
Who you’ll be joining
We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.
We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.
Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.
About the Role
As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.
Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic—someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support
We’re passionate about helping our apprentices grow and develop within the business.
What We’re Looking For
A genuine interest in problem-solving and helping people
Excellent customer service skills
Strong communication skills
A proactive attitude with a willingness to learn and develop
Smart, dependable, and proactive
What You’ll Gain
A fully funded Digital and Technology Solutions Professional Integrated Degree
Real-world experience in a supportive IT environment that serves multiple customers
Clear opportunities for long-term progression within the business
What You’ll Do on a Typical Day
Provide outstanding customer service via phone, our ticketing system and in person.
Triage incoming tickets and prioritise effectively
Resolve incidents and service requests
Learn and practise key IT processes including incident management, change control, and major incident response
Work alongside experienced engineers and specialists to support our customers
Candidate Specification
The ideal candidate will have a strong passion for problem solving and inquisitive.
They have a high level of interpersonal skills and can show a strong understanding of customer care.
They should be proactive – able to speak out if they need help and pick up work without been asked.
We're looking for candidates who present themselves well and show an understanding of basic professional behaviour in an office environment or self-awareness to learn these skills
They should have career aspirations beyond the Services Desk even if they don’t know what that is yet.
Working Hours
8:30am till 17:00pm - Monday to Friday
Future Prospects
To join one of our many functions
Service Desk as part of our 24h team
Infrastructure monitoring as part of 24h team
Backup assurance
Technical Services
Starting salary £20,000 rising to £26,500 throughout apprenticeship
Requirements
Maths and English - Minimum Grade 4 (C) or Functional skills level 2
Must also hold a Level 3 qualification
This description is the source posting as it read when we added it. We are not affiliated with WATERSTONS LIMITED, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at WATERSTONS LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. WATERSTONS LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.