Service Desk Supervisor
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2132 (75% match) is an eligible occupation, with a going rate of £55,000, and Winston Taylor is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 7220 (Customer service supervisors, Oversees customer service team operations and SLAs), which is not on the eligible-occupation list. Ask Winston Taylor what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2132 IT managers Most likely code | £38,500 | £44,000 | £49,500 | £55,000 |
3132 IT user support technicians Also possible | £33,400 | £33,400 | £37,500 | £41,700 |
7220 Customer service supervisors Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
At Winston Taylor, we set the standard, together.
Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.
You'll work with leading clients. Disruptors. Fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We're present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.
You'll be trusted with real responsibility from the outset and build experience through hands-on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations.
Step into the moments that matter. Join Winston Taylor.
Position summary
Do you have proven supervisory experience in IT support, alongside strong leadership capabilities and a commitment to operational excellence? As Service Desk Supervisor at Winston Taylor on a 6-month fixed-term contract, you will oversee daily service desk operations during a transformative period of growth. You will lead and coach Service Desk Analysts, providing direction and motivation throughout.
The role requires acting as an escalation point for complex enquiries. You will proactively identify issues and resolve them before they affect users. Monitoring performance against established KPIs and SLAs forms an essential part of the remit. The position involves enforcing robust ticket management processes, as well as maintaining high customer service standards. You will also ensure joiner, mover and leaver activities are handled efficiently. Effective communication skills are critical in this environment. A track record of process improvement within technical support settings is considered essential.
Position responsibilities
- Oversee the daily operation of the I.T. Service Desk.
- Ensure incidents, requests, and escalations are handled within agreed SLAs.
- Provide day-to-day supervision and leadership for Service Desk Analysts.
- Conduct regular 1-2-1 meetings.
- Monitor and report on Service Desk KPIs, including:
- SLA Achievement
- Ensure all new starters requests are completed accurately and within agreed timescales.
- Coordinate system access, hardware provisioning, and onboarding activities.
- Identify opportunities to improve support processes and customer experience.
- Maintain and develop Service Desk procedures and knowledge base content.
- Previous experience supervising an IT Service Desk
- Strong understanding of I.T. Service Management (ITSM) principles
- Experience working with SLA and KPI-driven environment
- Proven ability to lead, coach, and motivate technical support teams.
Click here for more imformation.
This description is the source posting as it read when we added it. We are not affiliated with Winston Taylor, so check their own site for the current details.
Where this offer sits in the market
IT managers (SOC 2132) · UK · ONS ASHE 2025 · basic pay · ~224k in sample- Middle half £43,316–71,396
- Median £56,056
- Going rate £55,000
- Threshold £41,700
- New entrant £38,500–49,500
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Winston TaylorAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Winston Taylor holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.