Shift Engineer - London Marriott Hotel Canary Wharf

POSITION SUMMARY

 In line with the hotel policies and procedures, provide a pro-active and re-active maintenance service to the entire hotel under the guidance of the Director of Engineering and of the Engineering Manager. Ensuring that all service/breakdown requests are rapidly dealt with to the highest standards thereby contributing to total guest satisfaction.

CRITICAL TASKS

• Respond and attend to guest repair requests.
• Communicate with guests/customers to resolve maintenance issues.
• Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication.  Visually inspect tools, equipment, or machines.
• Carry equipment (e.g., tools, tester).  Identify, locate and operate all shut-off valves for equipment and all utility shut-offs for buildings.  Maintain maintenance inventory and requisition parts and supplies as needed.
• Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.
• Display basic knowledge or ability to acquire knowledge in the following categories:  air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building.  Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area.
• Test, troubleshoot and perform basic repair on all types of equipment, plumbing e.g., plunge toilet and unclog drain), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items.
• Program TV’s and perform general housekeeping and engineering-related inventory duties.  Use the Lockout/Tagout system before performing any maintenance work.

Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers.  Display basic computer skills including inputting air handlers schedules and making temperature changes.

Protect the assets of the hotel and company to include any items of uniform and company tools issued.

Provide a fast, professional and reactive response to breakdown calls and emergencies.

Be conversant with all maintenance department policies and procedures.

Participate within the engineering shift rota pattern.

Comply with all current relevant health and safety policies and procedures.

Perform any other reasonable duties as requested from time to time.

Perform all duties professionally, promptly, and efficiently.

Health and Safety:   

• Ensure that any potential hazards and real hazards are reported immediately and rectified.
• Be fully aware and conversant with all departmental fire, emergency and BOMB procedures.
• Always follow the correct safety procedures to carry out any job that may be deemed to be hazardous.
• Take responsibility for ensuring that any equipment issued for personal protective use is kept in good condition and regularly inspected for defects prior to each use.

General Duties:

• Maintain appropriate standards of conduct, dress/uniforms, and hygiene.
• Communicate with all departmental managers and staff alike.
• Maintain a positive attitude to work duties and colleagues at all times.
• Maintain a flexible approach and attitude to work and work hours.
• Participate in any relevant training courses offered from time to time.
• Assist fellow employees at times when help is required.
• Always strive to improve “job” knowledge.
• Keep work areas clean and tidy at all times.
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours that are necessary for the maintenance of uninterrupted service to hotel guests and patrons.

Be fully conversant with:

• Hotel fire, health and safety procedures.
• Hotel and company security procedures.
• Hotel facilities and attractions.
• Hotel standards of operation and departmental procedures.

Others:

• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Skills and Knowledge: 

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

Education

• Good level of English essential

Supervisory / Related Work Experience

• Previous experience working in the engineering department or in similar environment (preferred).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.