Spa Manager

Spa ManagerCarden Park Hotel Broxton Road, Chester, Cheshire, CH3 9DQ

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Role: Spa Manager

Hours: 40 hours a week over 7 days to include weekends and bank holidays.

Salary: Competative Salary plus extensive benefits

This is an opportunity for a confident hospitality or spa professional who thrives in a fast-paced, luxury environment and knows that the best guest experiences come from brilliant people, exceptional standards and attention to every detail. Reporting to the Spa Director, you’ll take ownership of the day-to-day running of the spa, bringing together outstanding service, encompassing all areas; Food & Beverage, Front of House, Housekeeping and Treatments.

Your Day At Carden Park

• Lead from the front: Oversee the day-to-day operation of the spa, including treatments, reception and bookings, pools and thermal experiences, food and beverage, leisure attendants, housekeeping and laundry.
• Create exceptional experiences: Champion outstanding guest service, ensuring every visit feels seamless, welcoming and memorable.
• Inspire your team: Recruit, develop and retain talented people, building a motivated, skilled and service-focused team through effective leadership, coaching and training.
• Drive commercial performance: Work closely with the Spa Director to achieve revenue and departmental targets, maximise sales opportunities and identify ways to grow the business.
• Own operational standards: Maintain impeccable standards of cleanliness, presentation, stock control and service delivery across every area of the spa.
• Put safety first: Ensure robust health and safety procedures are followed, including pool and water management, risk assessments, treatment safety and statutory training.
• Make the operation work: Manage staffing levels, rotas, productivity, stock and resources effectively, balancing an exceptional guest experience with operational efficiency.

Be a visible leader: Take an active presence on the spa floor, resolve guest concerns professionally and confidently deputise for the Spa Director when required.

About You

You’re an experienced spa, leisure or hospitality manager who understands what it takes to deliver a premium guest experience while running an efficient, commercially successful operation.

You’ll Bring

• Proven experience managing a team and overseeing day-to-day operations in a spa, leisure, hotel or comparable customer-focused environment.
• Strong leadership skills, with the ability to motivate, develop and hold teams accountable to high standards.
• A commercial mindset, with experience driving revenue, promoting services, managing costs and working towards financial targets.
• Excellent organisational skills, including workforce planning, rota management, stock control and operational reporting.
• A thorough understanding of health and safety, compliance and safe operational practices.
• Confidence handling guest feedback, resolving complaints and making decisions in a busy, service-led environment.
• A flexible, hands-on approach and the ability to lead by example across a varied, multi-department operation.
  
  

Most importantly, you’ll be passionate about people, committed to excellence and motivated by the challenge of making a real difference to both the guest experience and business performance.

The Perks of Team Carden

Benefits

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail

Free staff lunch provided

Free on-site parking

Access to perks platforms; high street discounts, and wellbeing assistance

Free Golf and Leisure Club membership, including free use of the gym & swimming pool

Free regular transport mini-bus from Wrexham

Progression opportunities for all

Career development through funded qualifications

Discounted use of the outdoor pursuits facilities

Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

Be Part of Team Carden

Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is desirable with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.

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