Steelwrist UK is looking for a Aftermarket Support & Claims Specialist
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3549 (75% match) is an eligible occupation, with a going rate of £41,700, and STEELWRIST UK LIMITED is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers, Manages aftermarket support but no direct people management), which is not on the eligible-occupation list. Ask STEELWRIST UK LIMITED what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3549 Business associate professionals not elsewhere classified Most likely code | £33,400 | £41,700 | £41,700 | £41,700 |
3541 Estimators, valuers and assessors Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Steelwrist is the fastest-growing manufacturer of tiltrotators, quick couplers, and smart work tools for excavators worldwide. Our mission: make every excavator more efficient, productive, and versatile through innovative, high-quality attachments backed by outstanding support.
With rapid international expansion (now in 19+ countries and celebrating 20+ years of momentum), customer satisfaction drives everything we do — and world-class aftersales is at the heart of it. We're expanding our UK team and looking for a detail-driven Aftermarket Support / Claims Specialist to play a key role in delivering fast, fair, and professional warranty & technical support across the UK & Ireland.
What you'll do:
Efficiently assess, process, and administer warranty claims from dealers, service partners, and end customers — ensuring accuracy, fairness, and timely resolutions.
Provide first-line technical and aftermarket support via phone, email, and occasionally in the field, helping diagnose issues with hydraulics, electrics, mechanics, and Steelwrist systems.
Liaise closely with the Aftermarket Manager and our headquarters in Sweden to escalate complex cases and ensure consistent global standards.
Support the smooth handling of spare parts orders and returns linked to claims and service activities.
Contribute to continuous improvement of warranty processes, documentation, and dealer guidance to reduce repeat issues and increase customer satisfaction.
Help deliver technical training and support materials to strengthen our growing dealer and service partner network.
Build strong, trusted relationships with dealers and customers while representing Steelwrist’s values of responsiveness, simplicity, and speed.
The role at a glance:
Office-based at our new UK headquarters in beautiful Bourton-on-the-Water, Gloucestershire.
Involves occasional national travel (UK & Ireland) for field support or training, plus potential trips to Sweden for product familiarisation.
Full factory-based product training provided in Sweden.
Phone, laptop, and iPad supplied.
Who we're looking for:
Solid technical understanding of heavy machinery — good working knowledge of hydraulics, electrics, and mechanics (experience in plant, construction, agricultural, or automotive sectors is ideal).
Previous experience in warranty claims processing, aftersales support, technical administration, or a similar role within a dealership, manufacturer, or OEM environment.
Highly organised, accurate, and efficient — you thrive on managing multiple cases while maintaining a customer-first approach.
Clear communicator who can explain technical matters simply and professionally, both internally and with dealers/customers.
Pragmatic problem-solver with a proactive mindset, strong attention to detail, and the ability to work autonomously within a small, dynamic team.
Aligned with our values: responsiveness, simplicity, and speed — you enjoy a fast-paced, results-oriented environment where hard work is balanced with fun and camaraderie.
What we offer
Competitive remuneration package (salary + benefits, depending on experience).
The chance to play a vital role in building a high-performing aftersales function in our fast-growing UK subsidiary.
Close collaboration with a knowledgeable and supportive team in the UK and Sweden.
Real opportunities for personal development in a dynamic, innovative company.
Varied and engaging work — combining technical support, process handling, relationship building, and industry exposure.
A positive, energetic culture: we work hard, celebrate successes, and enjoy the journey!
If you’re organised, technically minded, and passionate about delivering excellent customer support in the heavy equipment sector, this is a great opportunity to make a real contribution to a rapidly expanding business.
Apply today — send your CV and a brief note on your experience with warranty claims or aftermarket support and why Steelwrist excites you.
Steelwrist UK – Unlocking excavator efficiency through world-class aftersales.
This description is the source posting as it read when we added it. We are not affiliated with STEELWRIST UK LIMITED, so check their own site for the current details.
Where this offer sits in the market
Business associate professionals not elsewhere classified (SOC 3549) · UK · ONS ASHE 2025 · basic pay · ~95k in sample- Middle half £28,860–47,580
- Median £36,296
- Going rate £41,700
- Threshold £41,700
- New entrant £33,400–37,530
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at STEELWRIST UK LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. STEELWRIST UK LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3549 going rate of £41,700. New-entrant and shortage discounts can lower it.