Talking Therapies Operational Manager

DHC Talking Therapies is recruiting for an Operational Manager to join our successful Talking Therapies team. This is an exciting opportunity to lead a multi-disciplinary team of therapists and manage working locations. This is a management and leadership role, and you will work closely with the Service Manager and Clinical Team Leads to support the design and implementation of the service.

You will have the ability to inspire, develop and support a team of therapists to ensure they deliver high-quality psychological interventions and work collaboratively to improve organisational performance. You will be an experienced manager supporting a team of therapists, whilst also networking to create and build relationships within the Primary Care Networks and other local services. You will provide regular line management and be responsible for the operational management of service delivery in the given localities.

You will be predominately home-based but there is an expectation you will also work from one or more of our working locations across Surrey, and the number may vary depending on working hours and responsibilities.

We screen and shortlist suitable candidates as applications are received. We reserve the right to close this vacancy early and without notice if we fill the position. Therefore, we encourage early applications to avoid disappointment.

Job description

JOB SUMMARY

This is an exciting opportunity to lead a multi-disciplinary team of therapists and manage working locations to continue the development of our Talking Therapies service. DHC is going through an exciting period of growth, and we plan to continue to increase our team of therapists and become the service of choice in the area for referrers and patients.This is a leadership role supporting the Service Manager and Clinical Team Leads to deliver an exceptional quality, cost-effective Talking Therapies service which meets performance targets against quality and productivity measures.

We are seeking an experienced Manager to manage and grow a team of therapists covering the area and working in sub-groups around the emerging Primary Care Networks. This will involve networking to create new relationships and require flexibility to align with emerging delivery models within general practice and other local services.

The Talking Therapies Operational Manager will have the ability to inspire and manage a team to ensure they deliver high-quality psychological interventions, and will work with others to improve organisational performance. The person needs to be highly motivated to deliver change, build relationships and work with the Service Manager and Clinical Team Leads to create a team that will provide outstanding services for the local population.

The post holder requires strong managerial skills.

The main aim of the role is to support the Service Manager and Clinical Team Leads to ensure the team delivers a dynamic, effective and efficient service:

Person specification

Qualifications

Desirable

• Formal training in Leadership and Management.

Experience

Essential

• Experience of working as an operational Leader.
• Experience in managing the performance and welfare of others.
• Experience in managing the operational aspects of service delivery.
• Experience in providing effective Line management.
• Working to achieve Governance standards, including management of complaints and Incident management.
• Worked in a service where agreed targets were in place.

Desirable

• Experience of working in a Primary Care environment.
• Experience using record systems such as IAPTUS, SystmOne or RADAR.

Skills & Competencies

Essential

• Highly developed communication skills in a range of formats to a diverse audience, including highly sensitive and complex information.
• Highly developed people management skills with the ability to motivate, develop and inspire others as well as manage performance, sickness and welfare as required.
• Highly developed organisational skills, including the organisation of others.
• Experience in providing operational leadership.
• Competent IT skills, including working knowledge of Microsoft Office.
• Ability to monitor operational processes within the service and know when to escalate or take action.
• Ability to be an advocate for service, to develop and promote the service to all stakeholders.
• A can do attitude who can meet targets, stay calm under pressure and promote a positive, safe work environment.
• An understanding of mental health.
• Commitment to challenging the stigma of mental illness, seeking to break down barriers to treatment and recovery through continuous service improvement.
• Experience of working with diverse communities and within a multicultural setting.
• Ability and willingness to regularly travel to locations throughout the organisation, some of which are rural and not accessible by Public Transport.

Desirable

• Experience in managing projects.

About the employer

DHC Talking Therapies is a patient-focused and proactive community-based NHS provider with strong links to both GPs and our colleagues in DHC's physical health services. We have an excellent reputation for quality and well-run service with great recovery rates, as well as great Clinical supervision and CPD. We have a strong commitment to delivering high-quality community-oriented services, and to working in partnership with service users, carers, health and social care agencies and voluntary agencies.

You will be part of a supportive and experienced team, covering a range of modalities, who value staff wellbeing and development.

Benefits