Team Leader Internal Sales
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 7220 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 4151 (Sales administrators) or SOC 4143 (Customer service managers). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Customer Service Excellence
- Ensure the internal sales team drive a strong co-operation between Faerch and customers, with regular contact and relationship building with daily customer contact.
- Ensure excellent CRM usage and best practice including, but not limited to task management, submission and tracking of official price quotation, regulations and corresponding SPCs and general monthly housekeeping as required. Work with the Senior Manager, Customer Service in instilling CRM best practices in both internal and external sales
- Monitor Internal sales productivity and ensure efficient daily order processing, quotations, regulations, bonus and follow-up activities between customers, sales representatives, and internal departments to ensure timely and accurate fulfilment
- Ensure all internal sales are operating all IT systems correctly (M3, SAP IBP, CRM, SPCs, Targit). Monitor control correct data entry and customer MasterData.
- Point of escalation for all production and haulier issues working with the corresponding manufacturing site planning manager and hauliers to prioritise as needed.
- Monitor and track SAP IBP forecast accuracy for the segment working with the demand planner on a monthly basis to assess areas of improvement.
- Work with Country Lead, Customer Service in assessing stock levels and safety stocks are maintained enabling correct stock coverage and contingency for peak season.
- Support the co-ordinators in new product launches and delists to ensure to seamless transition and minimise obsolete stocks. Escalation to Country Lead, Customer Service in instances where customers dispute liability. Review Monthly reporting with the Country Lead, Customer Service.
- Create, monitor and manage all tool contracts as required (capex, customer orders and forecast etc.) strictly adhering to new tool procedure ensuring all new developments and trials are within existing material/process platform.
- Oversee and manage the customer service team within the designated area.
- Foster a positive and collaborative work environment, encouraging professional growth and development
- Create a cohesive and motivated customer service team by promoting teamwork, and encouraging innovative solutions to customer challenges.
- Enhance the skills and capabilities of the customer service team fostering a culture of continuous improvement, accountability, and professional growth.
What We Offer
- Pension Scheme- Death in Service Benefit (4x Salary)
- Bupa Health Cash Plan
- Cycle to Work Scheme
- Long Service Allowance (2 & 5 Years)
- Long Service Recognition Programme
- Free Hot Drinks
- Regular Company Events
- Free On-Site Parking
This description is the source posting as it read when we added it. We are not affiliated with Faerch Group, so check their own site for the current details.
Where this offer sits in the market
Customer service supervisors (SOC 7220) · UK · ONS ASHE 2025 · basic pay · ~17k in sample- Middle half £29,588–39,988
- Median £34,840
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Browse more sponsored jobs at Faerch GroupAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Faerch Group holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.