Technical Account Manager - UK
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£52,300
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2139 (92% match) is an eligible occupation, with a going rate of £52,300, and GEORDIE AI LTD is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2139 Information technology professionals not elsewhere classified Most likely code | £36,600 | £41,800 | £47,100 | £52,300 |
3556 Sales accounts and business development managers Also possible | £38,600 | £55,200 | £55,200 | £55,200 |
2131 IT project managers Also possible | £40,700 | £46,600 | £52,400 | £58,200 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
The Role
Geordie is building the platform enterprises rely on to govern their AI agents safely — and we're growing fast. We're looking for a technical, customer-focused Technical Account Manager to own the post-sale relationship with our customers and make sure they get the best from their Geordie deployment, fast.
You'll be the technical face of Geordie for a portfolio of enterprise accounts — guiding onboarding and integration, becoming the go-to expert customers trust for anything technical, and working closely with our sales, product and engineering teams to keep our customers successful and growing. You will turn technical relationships into lasting partnerships.
This is a hands-on, technical role. You'll get deep into our platform, our customers' environments, and everything in between — and you'll help shape how Geordie delivers success for our customers as our first UK-based TAM hire.
We also expect you to work the way we build — intelligently and efficiently. That means embracing AI agents in your day-to-day workflows. We use tools like Claude Cowork to move faster and do more. If you're not passionate about that, this probably isn't the right place for you.
What You'll Do
Own the Technical Relationship — Be the primary technical point of contact for a portfolio of enterprise accounts, building trust from customer kick-off through renewal and expansion.
Project Management — Own the project plan for onboarding and major implementations end-to-end: timelines, milestones, resourcing, and risk tracking across customer, engineering, and product stakeholders. Run the cadence of standups/status calls, keep everyone accountable to dates, and escalate slippage before it becomes a surprise.
Onboarding & Implementation — Guide customers through deployment, integrations, and configuration, so they see value from day one.
Product Mastery — Become a deep expert on the Geordie platform. Troubleshoot issues, answer technical questions, and give customers confidence in how we work.
Adoption & Health — Track account health and usage, spot risks early, and drive the actions that keep customers engaged and expanding.
Escalation Management — Be the calm, capable owner of technical escalations — coordinating with engineering and product teams to resolve issues and close the loop with customers.
Renewals & Expansion — Partner with our sales team to identify expansion opportunities and ensure strong technical health underpins every renewal opportunity.
Customer Advocacy — Bring field insights back to our teams — feature requests, friction points, and what's actually happening in customer environments — so we keep building the right things and ensure the customer remains at the centre of everything we do.
Documentation & Enablement — Build the runbooks, guides, and best-practice materials that make onboarding repeatable and support scalable.
Cross-Functional Collaboration — Work closely with sales, engineering and product teams to deliver a seamless customer experience.
Build the Function — As our first UK TAM, help shape the processes and playbooks that define how Geordie supports customers as we scale, in step with the wider TAM function.
What We're Looking For
You're technical, and you like it. You're comfortable in the details — agents, APIs, integrations, security, governance — and you enjoy figuring out how things really work.
You own outcomes. You don't wait — you track account health and get ahead of risk before it becomes a churn conversation.
You're a builder. Early-stage means you create structure where there isn't any and find a way to provide value to customers.
You're AI-fluent, not just AI-aware. You use tools like Claude Cowork and other agentic AI to run your own workflow — drafting runbooks, triaging tickets, prepping QBRs, chasing account health signals — so you spend your time on judgement calls and relationships, not repetitive admin. You look for the next task to hand off to an agent before you look for the next hire.
You earn trust at every level. You can debug an integration issue with an engineer in the morning and brief a CISO on progress in the afternoon, without losing credibility in either room.
You listen before you troubleshoot. You ask sharp questions to understand what's actually going on before you propose a fix, then deliver.
You communicate clearly and often. Customers always know where things stand.
You're focused on success. Not just at renewal time — all the time. You care whether customers succeed, and it shows in how you show up.
You embrace new ways of working. You actively use AI tools — especially agents — to work smarter, move faster, and do more. You thrive in ambiguity.
Requirements
2–5 years' experience in a Technical Account Manager, Solutions Engineer, Sales Engineer, or Customer Success Engineer role at a SaaS or cybersecurity company.
Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance.
Solid technical fluency — comfortable with agent architectures, agent security, agent tooling, APIs, SaaS/cloud integrations, and cloud environments.
Proven track record of owning post-sale relationships with enterprise customers, including onboarding, adoption, and renewal.
Experience diagnosing and resolving technical issues, including coordinating with engineering teams on fixes.
Exceptional written and verbal communication skills, with the ability to work confidently with both technical practitioners and executive stakeholders.
Strong discovery and problem-solving skills — able to get to the root of a customer issue quickly.
Comfortable delivering polished, tailored product walkthroughs and training sessions independently.
Highly organised, with rigorous attention to detail across documentation, account health tracking, and follow-through.
Collaborative team player who thrives in a fast-paced, ambiguous startup environment.
Based in the United Kingdom, with the right to work in the UK, and the flexibility to travel to customer sites as needed.
Nice to Haves
Experience supporting security, AI/ML, or agentic tooling customers.
Active experience creating, deploying and managing agents.
Prior experience at a high-growth Series A–B SaaS company.
Light scripting or coding ability (e.g. Python) and comfort working with API tools such as Postman.
Relevant cloud or security certifications (AWS, Azure, or equivalent).
Why This Role
AI agents are changing how enterprises operate — and the question of how to govern them safely is becoming mission-critical. Geordie is the platform companies are turning to for that answer. As one of our first Technical Account Managers, you won't just be running a playbook — you'll be writing it. You'll have real influence over how we onboard, support, and grow our customers, and a direct line to Product on what to build next. If you want to go deep on a hard technical problem and build something that matters, this is it.
Our Values
Solve What Matters
We listen intently and stay focused on what truly matters to our customers. If it doesn't help them navigate real-world agentic adoption and risk, it's probably not worth building.
Build, Learn, Iterate
We favour momentum over perfection — testing, learning, and evolving through action. It's how we move fast and get better, together.
Kind, Not Comfortable
We're honest, respectful, and unafraid to challenge each other. We believe doing great work should feel good, too. Kindness makes that possible.
sA Platform for Your Best Work
We want this to be the most meaningful chapter of your career. Geordie is the place where you grow, lead and lift others, while building something that truly matters.
This description is the source posting as it read when we added it. We are not affiliated with GEORDIE AI LTD, so check their own site for the current details.
Where this offer sits in the market
Information technology professionals not elsewhere classified (SOC 2139) · UK · ONS ASHE 2025 · basic pay · ~65k in sample- Middle half £38,740–66,768
- Median £52,104
- Going rate £52,300
- Threshold £41,700
- New entrant £36,600–47,100
Similar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. GEORDIE AI LTD holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2139 going rate of £52,300. New-entrant and shortage discounts can lower it.