Account Director
Likely
Sponsorship likelihood
This employer has issued visas recently
Not disclosed
Salary
Not disclosed by employer
£55,200
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3556 (80% match) is an eligible occupation, with a going rate of £55,200, and Aspect Software is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers), which is not on the eligible-occupation list. Ask Aspect Software what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3556 Sales accounts and business development managers Most likely code | £38,600 | £55,200 | £55,200 | £55,200 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
3552 Business sales executives Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
General Scope & Summary: As an Account Director, your role is to ensure that our customers receive an excellent experience with our products and services. You are responsible for guiding customers through their journey, ensuring product adoption, and helping them find and increase value from our product offerings. You should design and implement a specific touchpoint cadence for customers, utilizing data to monitor customer health and to internal teams. You should also contribute to a culture focused on customer success, ensuring customer awareness of new solutions promptly following launch, and understanding and translating customer use cases and needs into actionable plans.
Key Responsibilities:
Customer Engagement and Value Recognition:
- Guide customers through their journey, ensuring product adoption
- Design and implement a specific touchpoint cadence for customers
- Utilize data to monitor customer health and to internal teams
- Support customer escalations as needed
- Contribute to culture focused on customer success
- Help customers find and increase value from our product offerings
- Ensure customer awareness of new solutions promptly following launch
- Understand and translate customer use cases and needs into actionable plans
Revenue Growth and Retention:
- Serve as the voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment).
- Achieve established customer renewal and revenue retention targets
- Facilitate customer references and case studies for new client acquisition
- Manage and negotiate renewal agreements with existing customers
- Identify opportunities for expansion via upgrades, cross-sells, and services
Performance Analysis and Continuous Improvement
- Define success plans guiding customers through their journey.
Qualifications:
- 3+ years of experience with Customer Experience or Customer Success preferably in SaaS, CCaaS or UCaaS
- Ability to translate technology and features into meaningful business solutions
- Proven ability to grow current clients
- Excellent communication and presentation skills
- Comfortable operating in a fast-paced, dynamic environment
This description is the source posting as it read when we added it. We are not affiliated with Aspect Software, so check their own site for the current details.
Where this offer sits in the market
Sales accounts and business development managers (SOC 3556) · UK · ONS ASHE 2025 · basic pay · ~448k in sample- Middle half £40,144–71,448
- Median £53,820
- Going rate £55,200
- Threshold £41,700
- New entrant £38,600–49,680
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Aspect SoftwareAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Aspect Software holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3556 going rate of £55,200. New-entrant and shortage discounts can lower it.