Application Support Lead Analyst
Added 19 Oct · still live
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 42% sure that is the right code. JLL is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 42% match
- Likely 2132 (IT managers) · 15% match
- Likely 2133 (IT business analysts, architects and systems designers) · 14% match
Ask JLL what the duties are.
Your salary route
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
2132 IT managers Also possible | £38,500 | £44,000 | £49,500 | £55,000 |
2133 IT business analysts, architects and systems designers Also possible | £38,400 | £43,900 | £49,400 | £54,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Job Title
Application Support Team Lead
Department/Client Account
Software Solutions
Line Manager
Applications Support Manager
Number of Subordinates
5
Job Summary/Goals
The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking outputs and delivering constructive feedback locally, and monitoring mandatory training requirements to ensure team members remain up to date. This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications.
They will develop and mentor colleagues in the Application Support Team and will ensure teams follow defined work methods and receive relevant training, support and leadership.
This role will collaborate closely with peers across the Application Support function to prioritise and manage system changes in alignment with available capacity, ensuring that we have multi-skilled / cross skilled teams across the Application Support function.
Essential Duties And Responsibilities
Application Support Team Lead
Department/Client Account
Software Solutions
Line Manager
Applications Support Manager
Number of Subordinates
5
Job Summary/Goals
The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking outputs and delivering constructive feedback locally, and monitoring mandatory training requirements to ensure team members remain up to date. This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications.
They will develop and mentor colleagues in the Application Support Team and will ensure teams follow defined work methods and receive relevant training, support and leadership.
This role will collaborate closely with peers across the Application Support function to prioritise and manage system changes in alignment with available capacity, ensuring that we have multi-skilled / cross skilled teams across the Application Support function.
Essential Duties And Responsibilities
- Leadership: Provide leadership to the Application Support Team, ensuring clear work methods and a continuous improvement approach. Provide guidance and mentorship, enabling them to effectively manage their workload and achieve their objectives. Own the team's recurring 1-2-1 cadence, including preparation, documentation of actions and follow-through, and act as the first point of escalation for team and delivery issues.
- Application Support: Provide support and maintenance of software applications, including CAFM, financial and other business-critical applications from a data perspective. This includes personally picking up and resolving support tickets as an analyst where required, alongside the team. Supports the local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed.
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- Delivery of support tickets within set SLAs in the ticketing system.
- Completion rate and quality of team 1-2-1s, including timely follow-through on agreed actions.
- Timeliness and effectiveness of local conflict resolution and escalation handling.
- Mandatory training compliance across the team, with no overdue requirements.
- Drive the ‘One Team Approach’ cross skilling Data Team / CAFM Team.
- Continuous improvement of Data Standards including Asset and PM Data.
- Training Needs Analysis in place and up to date, ensuring no single points of failure exists.
- Strong analytical and problem-solving skills.
- Understanding of basic project management principles.
- Excellent communication and interpersonal abilities.
- Attention to detail/excellent written skills.
- Prioritisation and coordination of a variety of work packages
- SQL writing skills Working knowledge of ServiceNow, with exposure to one or more CAFM platforms (e.g., Corrigo, MRI Concept/Evolution, Evolution MX, Mobiess) advantageous.
- Leadership, coaching and constructive feedback delivery.
- Strong communication and collaboration.
- Conflict resolution and sound judgement on when to resolve issues locally versus escalate.
- Resilience and prioritisation across competing people-management and hands-on analyst demands.
- Continuous improvement mindset.
- Adaptability.
- Experience of FM/engineering service delivery business processes and organisations
- Understanding of a typical software development life cycle
- Previous experience in software solutions, business intelligence, or asset management is advantageous.
- Knowledge of CAFM or EAM systems
- Knowledge of data structures and languages Exposure to PFI and PAM FM contract environments is advantageous.Place holder
This description is the source posting as it read when we added it. We are not affiliated with JLL, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sampleSOC 3132
- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at JLLAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. JLL holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.