Application Technical Support Engineer
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (98% match) is an eligible occupation, with a going rate of £41,700, and Bright is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Employment Type: Full Time
Location: Leamington Spa
Description
About Bright Software Group
At Bright, we are powering the digital practice of tomorrow – today.
We deliver products that help accountants, payroll bureaus, and businesses across the UK and Ireland work smarter and win more. Our innovative solutions and outstanding customer experiences enable our customers to run their businesses efficiently and serve their customers brilliantly.
We believe understanding is the difference between working and winning.
The Role
This role sits within Engineering and works day-to-day alongside Customer Success, acting as the technical bridge between the two teams. The Application Technical Support Engineer is the go-to person for customer-reported issues – debugging problems, interrogating data, building internal tooling, and making sure nothing falls between the cracks. It suits someone who enjoys variety and is comfortable moving between technical investigation and non-technical conversation.
You will thrive in this role if you have solid SQL experience, strong problem-solving instincts, and you are energised by a fast-paced environment where no two days look the same.
What You'll Do
Technical Support & Investigation
- Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams
- Debug and replicate customer-reported issues to identify root causes
- Write SQL statements to pull data and build reports for internal and customer use
- Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout
- Build and maintain internal tools (currently Retool) to support Customer Success workflows
- Explore and embed AI tools into day-to-day support workflows, making better use of data and working more efficiently
- Stay informed on emerging technologies and share insights with the team on where tools could streamline routine workflows
Essential
- At least two years of professional experience in a technical support, application support, or comparable hybrid technical role
- Confident in SQL – able to write and interpret queries independently
- Strong troubleshooting and problem-solving skills; comfortable working through ambiguity
- Able to communicate technical concepts clearly to non-technical stakeholders
- Right to live and work in the UK
- Comfortable working alongside AI tools; curious about how technology can make you better at your job
- Experience with PostgreSQL
- Familiarity with Retool or similar low-code internal tooling platforms
- Experience with integration or monitoring tools such as Vitally, Zapier, or Sentry
- Python scripting or automation experience
- Degree in Computer Science, Software Engineering, or a related field
Bright builds software that genuinely makes people’s working lives easier. We’re proud of what we do and that purpose shapes how we work together internally.
But honestly, the first thing people mention is the culture. It’s collaborative, it’s human, and we’ve managed to keep that as we’ve grown. People are genuinely looked after here and that’s not just something we say. Bright is where curious people thrive.
You get real autonomy to learn, grow, and make an impact. And right now, is a genuinely exciting time to join. We are growing fast, investing heavily in AI, and that creates real opportunity for the business and for the people in it.
This description is the source posting as it read when we added it. We are not affiliated with Bright, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at BrightAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Bright holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.