Commercial Customer Success Manager
Likely
Sponsorship likelihood
This employer has issued visas recently. Ineligible if it's SOC 7219
Not disclosed
Salary
Not disclosed by employer
£55,200
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3556 is an eligible occupation, but we are only 50% sure that is the right code. GWI is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Likely 3556 (Sales accounts and business development managers) · 50% match
- Ineligible 7219 (Customer service occupations not elsewhere classified) · 31% match
- Ineligible 4143 (Customer service managers) · 10% match
Ask GWI what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3556 Sales accounts and business development managers Most likely code | £38,600 | £55,200 | £55,200 | £55,200 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Location: London, UK
Office requirement: Hybrid, 3 days per week in the office
Employment type: Permanent
As our Commercial Customer Success Manager, you’ll:
Join our global revenue team, reporting to the VP Customer Success - Midmarket, and take ownership of a portfolio of around 40 Midmarket clients worth approximately £1.2M. You’ll be the trusted partner to users and decision-makers, helping them realise real ROI from GWI’s products and driving the engagement that leads to strong renewal and retention rates.
Sounds great, what will I be doing? 🤔
You’ll look after your own set of clients across the whole customer journey, from onboarding through to renewal and growth. You’ll work closely with our Hybrid Account Executives to turn the opportunities you uncover into wins.
A few things you’ll be responsible for:
- Owning the renewal process and retention outcomes across your portfolio, measured through churn, retention rate, and NPS
- Spotting growth opportunities in your accounts and working with Hybrid Account Executives on plans to win them
- Reviewing usage data regularly to catch risks early, and agreeing success plans with clients that document and track the outcomes they want
- Delivering onboarding and product training that drives usage, engagement, and expansion
- Advising and supporting users by email, live chat, and video calls, so they reach their business goals with GWI
- Sharing customer feedback with Product, Marketing, and Channel teams, and working with Marketing on case studies and testimonials
- Handling user and account administration, and logging all activity and engagements in Salesforce
What do I need to bring with me? 🧳
- Proven experience in Customer Success, Account Management, or another client-facing role, ideally with a commercial element such as managing renewals, negotiating, or closing new business
What We Offer 🧘
At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:
- Time to recharge – 25 days’ annual leave, plus office closures over the holidays.
- Health & wellbeing – Private Medical Insurance, enhanced family benefits, carer days, and mental health support.
- Financial benefits – Competitive salary, 4% pension matching, and recognition programs that celebrate success.
- Flexibility & balance – Flexitime, early Friday finishes, hybrid and remote options, plus a “work from home” budget.
- Career growth – Accredited learning, leadership development, and global career mobility.
- Community & impact – DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.
Diversity, Equity & Inclusion 🫶
Diversity is fundamental to who we are—as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to build a workforce as diverse and inclusive as the insights we deliver.
As a Disability Confident employer, we welcome applications from disabled candidates and are committed to making adjustments throughout the hiring process—whether that's extra time, materials in advance or a different format, breaks, an adjusted interview format, assistive tools, or flexible scheduling. We're happy to discuss whatever would work best for you.
We actively encourage applications from underrepresented and marginalised communities.
At GWI, you'll find a place to contribute meaningfully, grow professionally, and belong fully.
#li-hybrid
#LI-LV1
This description is the source posting as it read when we added it. We are not affiliated with GWI, so check their own site for the current details.
Where this offer sits in the market
Sales accounts and business development managers (SOC 3556) · UK · ONS ASHE 2025 · basic pay · ~448k in sample- Middle half £40,144–71,448
- Median £53,820
- Going rate £55,200
- Threshold £41,700
- New entrant £38,600–49,680
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at GWIAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. GWI holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3556 going rate of £55,200. New-entrant and shortage discounts can lower it.