Customer Onboarding Manager
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3549 (80% match) is an eligible occupation, with a going rate of £41,700, and NOVISTO LTD is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
Worth checking: this could also be SOC 4143 (Customer service managers, Title includes 'manager' and mentions customer service coordination), which is not on the eligible-occupation list. Ask NOVISTO LTD what the duties actually are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3549 Business associate professionals not elsewhere classified Most likely code | £33,400 | £41,700 | £41,700 | £41,700 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
2440 Business and financial project management professionals Also possible | £39,500 | £45,200 | £50,800 | £56,500 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
We’re looking for a driven Customer Onboarding Manager to lead enterprise client onboarding and ensure the successful adoption of our ESG data management platform.
You’ll own the end-to-end onboarding process, coordinate across Customer Success, Product, and Engineering, and ensure a smooth, valuable, and timely launch for every client. If you thrive in fast-paced environments and love making customers successful, we want to hear from you!
Your Responsibilities Will Include:
- Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives, milestones, and success metrics aligned with their business goals, ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
- Operate with a “One Team” Mentality: Champion cross-functional collaboration and alignment with Customer Success, ESG Implementation, ESG Adoption Services, Product, and other teams to ensure the onboarding process is smooth and efficient, driving exceptional results for your customers.
- Build Strategic Relationships: Develop strong, trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration, platform configuration, and project management, ensuring customers feel supported throughout the onboarding process.
- Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding, ensuring customers are set up for success with tailored training, enablement programs, and proactive touchpoints to drive long-term value.
- Manage Projects with Precision: Oversee the customer onboarding process from start to finish, including defining project scope, deliverables, timelines, and ensuring clear, proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly, ensuring projects are delivered on time and to specification.
- Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources, equipping customers with the knowledge and tools to fully leverage Novisto’s platform from day one.
What we are looking for:
- 3+ years of relevant work experience in Customer Onboarding, Project Management experience, preferably in an Enterprise SaaS environment
- Deep caring about customers and a natural ability to empathize with and advocate for them;
- Passion for the ESG industry;
- Strong communication and presentation skills
- Ability to independently prioritize work and autonomously manage a large workload;
- Track record of excellence; demonstrated excellence in work;
- Structured and analytical approach to any work plan;
- Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
- Startup, software development industry, and/or SaaS experience (Preferred)
What we offer:
- Join an early-stage, well-financed company
- Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
- Contribute your knowledge and insights to increase awareness and knowledge of sustainability
- Flexible schedules
- Stock option plan
This description is the source posting as it read when we added it. We are not affiliated with NOVISTO LTD, so check their own site for the current details.
Where this offer sits in the market
Business associate professionals not elsewhere classified (SOC 3549) · UK · ONS ASHE 2025 · basic pay · ~95k in sample- Middle half £28,860–47,580
- Median £36,296
- Going rate £41,700
- Threshold £41,700
- New entrant £33,400–37,530
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at NOVISTO LTDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. NOVISTO LTD holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3549 going rate of £41,700. New-entrant and shortage discounts can lower it.