Customer Success Manager
Likely
Sponsorship likelihood
This employer has issued visas recently. Ineligible if it's SOC 7219
Not disclosed
Salary
Not disclosed by employer
£55,200
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3556 is an eligible occupation, but we are only 51% sure that is the right code. PAPIRFLY LIMITED is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Likely 3556 (Sales accounts and business development managers) · 51% match
- Ineligible 7219 (Customer service occupations not elsewhere classified) · 20% match
- Ineligible 4143 (Customer service managers) · 16% match
Ask PAPIRFLY LIMITED what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3556 Sales accounts and business development managers Most likely code | £38,600 | £55,200 | £55,200 | £55,200 |
4143 Customer service managers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
As part of Papirfly Group, we’re shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers. Fun fact: Papirfly is the Norwegian word for ‘paper plane’ reflecting our Nordic roots. Today, as a global company, we pronounce it ‘paper fly’.
Visit www.papirfly.com for more information.
An Introduction to this rolePapirfly empowers over a million users at top global brands to create, manage, and distribute marketing assets with ease. Now, we’re looking for a curious, people-first Customer Success Manager to join our London team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You’ll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you’ll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You’ll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner across the full customer lifecycle, from onboarding through to renewal and expansion. Be the first point of contact for your clients and the person they turn to for advice and answers.
Renewal Readiness: Keep customers renewal-ready throughout the contract by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract and negotiation support on complex renewals.
Upsell & Expansion: Spot and drive upsell and cross-sell opportunities, such as extra users, modules and services, based on usage and customer goals. Lead the client conversation and bring in Account Management to scope and close larger deals.
Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly’s platform with the client’s business objectives. Keep these plans up to date so you always know who matters and what success looks like for each client.
Customer Understanding: Understand each customer’s business problems and goals, and show how our technology can solve them. Ask good questions and listen closely so your recommendations are relevant, not generic.
Product Adoption: Drive adoption of the Papirfly platform so customers get real value and achieve their goals. Spot low usage early and put a plan in place to turn it around.
Customer Engagement: Host regular engagement sessions and business reviews with clients, and track progress against their goals. Use these moments to share results, agree next steps and strengthen the relationship.
Portfolio Management:
Cross-Team Collaboration: Work closely with internal teams and directly with clients to translate their needs into actionable outcomes and keep projects running smoothly. Partner with Support, Product and Account Management to resolve issues quickly.
Feedback & Continuous Improvement: Capture and share client feedback to help improve our offering and customer experience. Bring a fresh perspective to our processes and keep looking for ways to improve how we work.
2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
Excellent communication and relationship-building skills.
Pro-activity, curiosity, and an eagerness to learn - comfortable asking questions and proposing new ideas.
High levels of organisation and confidence in managing multiple priorities and customer needs.
Must be based in London and excited about working in a hybrid, collaborative environment.
Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Additional languages (French, Swedish, Norwegian or German) are an added benefit.
This description is the source posting as it read when we added it. We are not affiliated with PAPIRFLY LIMITED, so check their own site for the current details.
Where this offer sits in the market
Sales accounts and business development managers (SOC 3556) · UK · ONS ASHE 2025 · basic pay · ~448k in sample- Middle half £40,144–71,448
- Median £53,820
- Going rate £55,200
- Threshold £41,700
- New entrant £38,600–49,680
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at PAPIRFLY LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. PAPIRFLY LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3556 going rate of £55,200. New-entrant and shortage discounts can lower it.