Customer Success Manager- Energy Commodities
Possible
Sponsorship likelihood
Only if it's SOC 3556
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may qualify, but only under another code
Our best guess, SOC 7219, is not on the eligible-occupation list. The job could also be SOC 3556, which is on it, so we rate it Possible at most. Ask VORTEXA LTD what the duties are.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Ineligible 7219 (Customer service occupations not elsewhere classified) · 41% match
- Possible 3556 (Sales accounts and business development managers) · 28% match
- Ineligible 4143 (Customer service managers) · 12% match
About the role
About Us:
Vortexa is a fast-growing international technology business founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.
The Role:
Vortexa is hiring a Customer Success Manager to join our EMEA account teams in London. You'll make sure every user at our clients, current and future, gets real value from Vortexa.
You'll own adoption and value for your book of business, working with each Account Manager as one account team. You'll know the users inside every account: who they are, how they work, how they use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.
Your job is to enable users and to be the account team's best source of insight into how clients' needs are changing. The Account Manager, with whom you’ll partner, turns that insight into commercial action.
This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.
What you'll do:
- Drive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.
- Know every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don't use it yet.
- Deepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.
- Protect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.
This description is the source posting as it read when we added it. We are not affiliated with VORTEXA LTD, so check their own site for the current details.
Where this offer sits in the market
Customer service occupations not elsewhere classified (SOC 7219) · UK · ONS ASHE 2025 · basic pay · ~223k in sample- Middle half £25,272–32,396
- Median £27,716
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Does this job guarantee visa sponsorship?
Not necessarily. VORTEXA LTD holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.