Digital Customer Experience - User Experience Researcher
Likely
Sponsorship likelihood
This employer has issued visas recently
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2434 is an eligible occupation, but we are only 54% sure that is the right code. Whitbread is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Likely 2434 (Business and related research professionals) · 54% match
- Likely 2141 (Web design professionals) · 14% match
- Likely 2133 (IT business analysts, architects and systems designers) · 9% match
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2434 Business and related research professionals Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
2141 Web design professionals Also possible | £33,400 | £35,100 | £39,400 | £43,800 |
2133 IT business analysts, architects and systems designers Also possible | £38,400 | £43,900 | £49,400 | £54,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
At Whitbread, we're transforming our digital products to create seamless, customer-centred experiences across our brands. We're looking for an experienced User Experience Researcher to champion the voice of the customer and ensure every product decision is grounded in evidence, insight, and real user needs.
Working as part of our Digital Product team, you'll partner with Product Managers, Designers, Engineers and Commercial stakeholders to uncover customer needs, validate solutions, and influence the future direction of our digital experiences
Role: UX Researcher
Contract Type: Full time, Permanent
Location: Chancery Lane, London
Why You’ll Love It Here
- Healthcare: Family BUPA healthcare
- 10% matched pension
- Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
- Annual Incentive of up to 30% Bonus
What You’ll Be Doing
You'll lead customer research across our digital products and journeys, ensuring that user needs and behaviours are at the heart of every product decision. From early-stage discovery through to delivery, you'll plan and conduct a range of qualitative and quantitative research activities, including user interviews, usability testing, surveys, behavioural analysis and journey mapping. Working closely with Product Managers and Designers, you'll uncover opportunities, validate concepts and help shape product strategy through evidence-based insights.
As a trusted voice of the customer, you'll collaborate with cross-functional teams across Product, Design, Engineering and Commercial functions to influence decision-making and improve customer outcomes. You'll translate complex findings into clear, actionable recommendations, create insight artefacts such as personas and customer journey maps, and help establish best-practice UX research standards, governance and ways of working. You'll also champion accessibility, inclusive design and continuous learning, ensuring customer insight drives both innovation and commercial success.
What You’ll Need
- Significant experience in UX Research within complex digital product environments.
- Strong expertise across both qualitative and quantitative research methodologies.
- Experience influencing product strategy and senior stakeholders through evidence-based insight.
- Knowledge of behavioural analytics platforms such as Google Analytics, Adobe Analytics or Contentsquare.
- Experience building or developing UX research frameworks, tools, repositories and ways of working.
Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.
Job ref: 197953-4492
Advertised: 29 Jul 2026
Application closed: 25 Oct 2026
This description is the source posting as it read when we added it. We are not affiliated with Whitbread, so check their own site for the current details.
Where this offer sits in the market
Business and related research professionals (SOC 2434) · UK · ONS ASHE 2025 · basic pay · ~105k in sample- Middle half £34,892–49,400
- Median £41,392
- Going rate £41,700
- Threshold £41,700
- New entrant £33,400–35,000
Similar sponsored roles
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Browse more sponsored jobs at WhitbreadAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Whitbread holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2434 going rate of £41,700. New-entrant and shortage discounts can lower it.