Head of Business Relationship Management (Jobshare)

Belfast - Carne House

Birmingham Regional Centre - Arena Central

Bristol Regional Centre - 3 Glass Wharf

Cardiff Regional Centre - Ty William Morgan

East Kilbride - Queensway House

Edinburgh Regional Centre - Queen Elizabeth House

Glasgow Regional Centre - Atlantic Square

Leeds Regional Centre - Wellington Place

Liverpool Regional Centre - Water Street

Manchester Regional Centre - Three New Bailey

Newcastle Upon Tyne - Benton Park View

Portsmouth - Lynx House

Telford - Plaza 1 and 2

Worthing - Teville Gate House

Please note that due to workforce controls, posts in Liverpool and Newcastle are only available to existing HMRC staff already based in these locations

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

A Head of Business Relationship Manager leads engagement with directorate groups, other senior leaders, and service owners to ensure their complex needs are understood, prioritised, and incorporated into directorate plans. They ensure that progress is communicated throughout the early stages of the end-to-end Change Lifecycle process. 

 

They are responsible for ensuring that strategic change initiatives and services are met and communicated to wider stakeholders. Fostering relationships with senior service owners to support their business customers with their key challenges to drive real business value. 

 

A Head of Business Relationship Manager will lead and orchestrate the BRM squads to support their customers, ensuring that changing business demands are effectively met and that resources can flex across squads to support. 

 

They make a positive impact on the business through aligning with senior managers and business strategy, increased efficiency, and improved communication (through better understanding of customer needs and championing departmental commitment to continual improvement). They help to orchestrate requirements gathering and feasibility assessments of business challenges, supporting the prioritisation of business initiatives in line with IT strategy. 

Job Description

Important Information:

This is a fantastic opportunity to set direction within a job share partnership.

You will be working 22 hours (0.6 FTE) Monday - Wednesday to complement the existing job share.

As part of the G6 job share, alongside 3 other G6's, the five of you will co-lead ~ 35 people, including direct line management of 3 G7s.

There will be an opportunity to talk to your potential jobs share partner ahead of submitting your application, who is referenced in the contact details at the bottom of this advert. It is strongly encouraged to reach out, including “job share application – Head of BRM” in the subject field.

Important Information

This is a fantastic opportunity to set direction within a job share partnership.

You will be working 22 hours (0.6 FTE) Monday - Wednesday to complement the existing job share.

As part of the G6 job share, alongside 3 other G6's, the five of you will co-lead ~ 35 people, including direct line management of 3 G7s.

There will be an opportunity to talk to your potential jobs share partner ahead of submitting your application, who is referenced in the contact details at the bottom of this advert. It is strongly encouraged to reach out, including “job share application – Head of BRM” in the subject field.

Person specification

Key Responsibilities

As a Head Of Business Relationship Manager, You Will

• Lead CDIO’s collaboration with respective Service Owners and Directorate Groups to drive change initiatives.
• Cultivate positive relationships with senior stakeholders. Maintaining relationships with Service Owners and Director Generals. Collaborate closely with Service Owners to mediate between business and CDIO priorities.
• Collaborate with and influence senior stakeholders to enhance the business value delivered from new or existing services and products.

Strategic Thinking: Define strategies and policies, providing guidance to others on working in the strategic context and apply thinking to provide the best service for the end user. Evaluate current strategies to ensure business requirements are being met and exceeded where possible.

Stakeholder relationship management (IT operations): Determine strategic vision and direction, positively influence and communicate recommendations persuasively to important stakeholders.

Service reporting: Use your data analytics skills to enhance business performance.

Service focus: See the bigger picture by taking groups of services and investigating how to get the best of underlying services.

Technical: Show a thorough understanding of the technical concepts required for the role and be able to explain how these fit into the wider technical landscape.

Service management: Demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library).

Ownership and initiative: Take accountability for issues that occur and be proactive in searching for potential problems.

Continual service improvement: Analyse current processes and identify and implement opportunities to optimise them.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Include

• Telford Plaza, Telford - moving to Parkside Court, Telford
• Lynx House, Portsmouth – moving to an alternative office in Portsmouth
• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
  
  

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Changing and Improving
• Leadership
• Seeing the Big Picture
  
  

Alongside your salary of £71,725, HM Revenue and Customs contributes £20,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.
  
  

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV, where you can describe your employment history. Include information like job titles, employers, dates of employment, responsibilities, and key achievements, for each role (max 3 roles and 100 words per role)
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience from your career reflect the essential criteria of the role, using specific examples from your career were you can.
  
  

Sift

At sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

In the event of a large number of applications, we may opt to complete a pre-sift on your CV only. Those who pass pre-sift will have their full application reviewed.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

The interview will be up to 1 hour in duration and will be held by a 3-person panel.

During the panel interview, you will be asked 4 behaviour-based questions and some experience-based questions. Behaviours below, you can use the link to the Civil Service success profiles to learn more about the behaviours.

Behaviours

• Communicating and Influencing
• Changing and Improving
• Leadership
• Seeing the Big Picture
  
  

When answering you will be required to provide a specific instance from your career which demonstrates the technical skill, experience, or behaviour in question.

You would be advised prepare specific examples from you career in advance.

You will be advised to apply the STAR (Situation, Task, Action, Result) technique when delivering examples. You would be encouraged to prepare demonstratable examples of your experience ahead of the interview to ensure meaningfulness and completeness.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [email protected] – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via [email protected] as soon as possible before the closing date to discuss your needs.
  
  

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you can travel to.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Hanna Savory
• Email : [email protected]
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via [email protected].

Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.