Head of Customer Service & Supply Chain
Possible
Sponsorship likelihood
Only if it's SOC 1243
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may qualify, but only under another code
Our best guess, SOC 4143, is not on the eligible-occupation list. The job could also be SOC 1243, which is on it, so we rate it Possible at most. Ask Sharp UK what the duties are.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Ineligible 4143 (Customer service managers) · 29% match
- Possible 1243 (Managers in logistics) · 27% match
- Possible 1139 (Functional managers and directors not elsewhere classified) · 14% match
About the role
Head of Customer Service & Supply Chain
Are you a strategic operations leader with a passion for delivering exceptional customer experiences while driving supply chain excellence?
We're seeking an ambitious Head of Customer Service & Supply Chain to lead and develop our Customer Service, Scheduling and Supply Chain functions. This is a high-impact leadership role responsible for shaping the end-to-end customer journey, driving operational performance, and ensuring our supply chain remains efficient, resilient and commercially effective.
As a key member of the Operations leadership team, you'll work closely with internal stakeholders, suppliers and logistics partners to support business growth, enhance customer satisfaction and deliver continuous improvement across multiple operational functions.
What you'll be doing
Leading Supply Chain Excellence
You'll take ownership of the UK supply chain operation, ensuring products are available when customers need them while maintaining cost efficiency and operational control. Responsibilities include:
- Leading procurement, inventory management and demand planning activities.
- Managing strategic supplier and third-party logistics (3PL) relationships.
- Overseeing imports and product supply from international manufacturing and supplier partners.
- Driving supply chain transformation, process improvements and operational efficiencies.
- Managing budgets, costs and performance against key operational KPIs.
- Developing and coaching a high-performing Supply Chain team.
- Optimising SAP and other supply chain systems to improve visibility and performance.
Delivering Outstanding Customer Service
You'll also lead Customer Service and Scheduling teams, ensuring customers receive a seamless experience from order placement through to fulfilment.
Key responsibilities include:
- Creating and leading a high-performing, customer-focused culture.
- Owning the end-to-end customer journey.
- Driving service excellence and customer satisfaction.
- Overseeing scheduling and resource planning activities.
- Managing complex escalations and customer service issues.
- Monitoring service KPIs and ensuring contractual service commitments are achieved.
- Leading continuous improvement initiatives that enhance service quality and efficiency.
About You
We're looking for a commercially minded leader who can balance strategic thinking with hands-on operational delivery.
You'll ideally bring:
✅ Significant leadership experience within customer service, supply chain, operations or service delivery environments
✅ Experience leading large, high-performing teams in demanding operational settings
✅ Strong stakeholder management and influencing skills
✅ Experience managing customer service functions and driving service excellence
✅ Knowledge of supply chain operations, logistics and inventory management
✅ Experience working with SAP and business reporting tools
✅ Strong analytical and problem-solving skills with a focus on continuous improvement
✅ Experience managing external suppliers and logistics partners
Desirable:
- Power BI experience
- Previous responsibility for managing major 3PL contracts
- Experience leading transformational change and process improvement initiatives
Why Join Us?
This is an exceptional opportunity to lead two critical functions within a growing business. You'll have the autonomy to shape strategy, develop teams, influence business performance and deliver meaningful improvements that impact both customers and the wider organisation.
If you're an experienced operational leader who thrives on driving customer satisfaction, operational excellence and supply chain performance, we'd love to hear from you.
This description is the source posting as it read when we added it. We are not affiliated with Sharp UK, so check their own site for the current details.
Where this offer sits in the market
Customer service managers (SOC 4143) · UK · ONS ASHE 2025 · basic pay · ~54k in sample- Middle half £30,732–47,944
- Median £37,128
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Does this job guarantee visa sponsorship?
Not necessarily. Sharp UK holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.