Head of Operational Management
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£74,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1139 is an eligible occupation, but we are only 45% sure that is the right code. Mobile Broadband Network Ltd (MBNL) is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 1139 (Functional managers and directors not elsewhere classified) · 45% match
- Possible 2132 (IT managers) · 21% match
- Possible 1137 (Information technology directors) · 12% match
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
1139 Functional managers and directors not elsewhere classified Most likely code | £52,300 | £59,700 | £67,200 | £74,700 |
2132 IT managers Also possible | £38,500 | £44,000 | £49,500 | £55,000 |
1137 Information technology directors Also possible | £60,200 | £68,800 | £77,400 | £86,000 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Head of Operational Management
Permanent
Reading - Hybrid
Lead operations. Drive performance. Enable outstanding network service.
The Head of Operational Management is a senior leadership role within MBNL’s Operational Services directorate, reporting directly to the Operational Services Director. The role is accountable for leading operational service delivery across the network estate, ensuring service performance, supplier delivery, and operational governance support EE/BT and Three in delivering outstanding customer experiences. Working across MBNL, shareholders, and the wider supplier ecosystem, the role provides leadership, assurance, and continuous improvement across critical operational services.
Why this role matters;
Operational performance sits at the heart of network availability, service continuity, and customer experience. This role ensures MBNL’s operational services are delivered effectively, supplier performance is managed proactively, and operational risks are identified and addressed before they impact service. Through strong leadership, governance, and continuous improvement, the role helps MBNL achieve and exceed shareholder expectations. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you’ll be here to do;
• Lead and oversee the delivery of Central Operational Services across MBNL
• Develop and maintain the operational services strategy, plans, KPIs, and performance framework
• Own incident, event, problem, change, and service continuity management activities
• Assure supplier performance and contractual delivery across operational services
• Lead site access, permitting, and operational governance activities while maintaining safety and compliance standards
• Oversee spares management, microwave licensing, and operational asset optimisation initiatives
• Monitor and improve network performance, proactively addressing service risks and underperformance
• Drive service recovery, root cause analysis, and continuous improvement programmes
• Build strong relationships with shareholders, suppliers, and business stakeholders to achieve operational outcomes
• Lead, develop, and coach operational teams and managers to build a high‑performing service organisation
• Manage supplier ecosystems and partner relationships to ensure delivery against agreed service and performance targets
• Drive operational transformation initiatives and support MBNL’s evolution into a high‑performing service‑based organisation
Who we’re looking for;
• Significant experience leading operational service functions within complex technology, telecoms, infrastructure, or service organisations
• Strong knowledge of operational disciplines including incident, change, problem, event, availability, and service continuity management
• Proven experience managing supplier ecosystems and driving performance improvements
• Experience influencing and working with senior leadership teams, shareholders, and external partners
• Strong leadership capability with experience developing and managing high‑performing teams
• Ability to balance customer, commercial, technical, and operational priorities
• Experience defining and implementing service improvement, governance, and performance management frameworks
• Strong stakeholder engagement, communication, and influencing skills
• Experience introducing industry best practice and driving organisational change
If you also have the following, we’d especially like to hear from you;
• Experience managing remotely located, cross‑functional teams
• Strong safety, quality, and compliance knowledge within mobile or fixed network environments
• Experience working in a joint venture or multi‑stakeholder organisation
• Experience leading large‑scale operational transformation programmes
This description is the source posting as it read when we added it. We are not affiliated with Mobile Broadband Network Ltd (MBNL), so check their own site for the current details.
Where this offer sits in the market
Functional managers and directors not elsewhere classified (SOC 1139) · UK · ONS ASHE 2025 · basic pay · ~128k in sample- Middle half £56,940–103,688
- Median £79,664
- Going rate £74,700
- Threshold £41,700
- New entrant £52,300–67,200
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Mobile Broadband Network Ltd (MBNL)About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Mobile Broadband Network Ltd (MBNL) holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1139 going rate of £74,700. New-entrant and shortage discounts can lower it.