iManage Help Desk Support Engineer
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (100% match) is an eligible occupation, with a going rate of £41,700, and Morae is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Job Title: iManage Support Engineer (Tier 1 & Tier 2) – Remote (UK)
Location: UK – Remote
About the Role
We are looking for entry-level iManage Support Engineers to join our remote UK-based team. You will provide frontline support to users adopting the iManage Cloud platform, helping those who are new to the system navigate and resolve issues efficiently.
As part of the general help desk, your primary focus will be assisting users who have little or no experience with iManage Cloud, guiding them through common tasks and troubleshooting user-related problems. This role offers a great opportunity to develop your skills within a dynamic IT environment.
Key Responsibilities
- Deliver Tier 1 and Tier 2 support to users accessing the iManage Cloud platform.
- Assist users unfamiliar with iManage Cloud by providing clear, patient guidance.
- Respond to user requests and issues via the general help desk.
- Perform basic troubleshooting and escalate complex issues appropriately.
- Support the smooth adoption and daily use of iManage Cloud.
- Maintain accurate records of support requests and resolutions.
- Collaborate with other IT teams to ensure user satisfaction.
Requirements
- Basic understanding or experience with iManage or similar document management systems is beneficial but not mandatory.
- Strong customer service skills with a patient and helpful approach.
- Good communication skills to assist non-technical users.
- Willingness to learn and adapt quickly.
- Ability to work remotely during UK business hours.
- Problem-solving mindset with attention to detail.
This description is the source posting as it read when we added it. We are not affiliated with Morae, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at MoraeAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Morae holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.