IT Desktop Support Engineer
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (96% match) is an eligible occupation, with a going rate of £41,700, and Sky Systems, Inc. (SkySys) is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Job Title: EUC IT Desktop Support Technician
Job Type & Location: Onsite | Full-time (40 hrs/week) | Range Road, Witney OX29 0YL
British Citizen or PR required
Job Overview
We are seeking an experienced EUC IT Desktop Support Technician to provide high-quality technical support for end users. The role requires hands-on expertise in troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals, while ensuring compliance with security and warranty standards.
Key Responsibilities
Technical Support:
- Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
- Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
- Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
- Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
- Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
- Support and maintain end-user network cabling and perform preventive maintenance.
- Conduct repeat call analysis and contribute to problem management activities.
- Ensure compliance with hardware warranty and customer security standards.
Tools & Technologies:
- Strong experience with Microsoft Windows (Win10/11), Microsoft Office, and related desktop applications.
- Familiarity with IT tools such as ServiceNow/Remedy, SCCM, Intune, and imaging/patching technologies.
- Basic understanding of enterprise LAN/WAN setups and infrastructure components.
Non-Technical Skills:
- Strong customer service and client management skills.
- Excellent oral and written communication abilities.
Qualifications & Experience
- Minimum 3 years of hands-on IT field support experience.
- Associate Degree in Electronics, Computer Science, or related field (preferred).
- Certifications such as CompTIA A+ or OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) are desirable.
- Ability to lift/move equipment weighing up to 50 lbs.
This description is the source posting as it read when we added it. We are not affiliated with Sky Systems, Inc. (SkySys), so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Sky Systems, Inc. (SkySys) holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.