IT Technical Support Specialist
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (98% match) is an eligible occupation, with a going rate of £41,700, and Randox is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
IT Technical Support Specialist – (Job Ref: 26N/ITTS)
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have a new opportunity for an IT Technical Support Specialist, within our IT Service Desk Team.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4LF.
Contract Offered: Full-time, Permanent.
Working Hours / Shifts: 8.40am to 5.20pm, Monday to Friday. However, some flexibility may be required.
What does this role involve?
This role is responsible for being the first point of contact for all Randox related IT support related queries, as well as administration of hardware, software and system operations. The main duties of the role include:
- Provide 1st and 2nd line support for hardware, software, network, telephony, and business application issues.
- Manage incidents, service requests, and changes through the IT Service Management (ITSM) platform.
- Ensure tickets are prioritised appropriately and resolved within agreed service levels.
- Escalate complex issues to senior IT engineers where required.
- Assist with the onboarding and offboarding of employees, including account provisioning and equipment deployment.
- Deploy, configure, and support desktop and laptop devices.
- Administer Microsoft Windows 11 and future supported operating systems.
- Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
- Create and maintain user accounts, permissions, security groups, and role-based access controls.
- Support Multi-Factor Authentication (MFA), Single Sign-On (SSO), and conditional access policies.
Who can apply?
Essential criteria:
- Minimum 3 years' experience in an IT support, service desk, or technical support role.
- Experience supporting Microsoft Windows 10/11 environments.
- Experience administering Microsoft 365 services.
- Experience using ITSM/service desk platforms.
- Experience supporting networking technologies and VPN connectivity.
- Experience with Active Directory and Microsoft Entra ID.
- Full UK driving licence and willingness to travel between Randox sites where required.
Desirable:
- Microsoft Certified: Modern Desktop Administrator Associate.
- Microsoft 365 Certified qualifications.
- Azure Fundamentals (AZ-900) or equivalent.
- ITIL Foundation certification.
- Experience with Microsoft Intune and Autopilot.
- Experience with PowerShell automation.
- Experience supporting Microsoft Azure environments.
- Experience supporting SharePoint Online and Teams administration.
How to Apply
Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (fast process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.
Randox Laboratories Limited is an Equal Opportunities Employer.
This description is the source posting as it read when we added it. We are not affiliated with Randox, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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Browse more sponsored jobs at RandoxAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Randox holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.