Junior IT Support Analyst
Ineligible
Sponsorship likelihood
The pay is below every rate
£41,700
Going rate
Skilled Worker going rate
This role may not meet Skilled Worker requirements
SOC 3132 is an eligible occupation, and Excelcare is a licensed sponsor, but this role does not currently meet Skilled Worker sponsorship requirements.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 Misses | £33,400 Misses | £37,500 Misses | £41,700 Misses |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. A mark is for the top of the advertised pay. How the Home Office picks the code
About the role
What you can expect:
- Salary: Up to 25k
- Full-time role working from Monday - Friday, based at our Head Office in Bromley
- 25 Days holiday plus bank holidays
- Free learning and development
- Contributory Pension Scheme
- Annual Salary Review
- Employee of the month - £100 for outstanding contribution
- Staff Appreciation Days
- Long service awards
- Working within a great, friendly team and organisation
- Regular team lunches and company events
- The opportunity to enhance your existing skills and learn many more
- DBS Certificate paid for by Excelcare
- Learn the ordering and invoicing process. Credit card statement.
- Receive goods and then asset tag.
- Become proficient in the company asset management system.
- Maintain stock levels of all kit and consumables.
- Build strong rapport with our external suppliers.
- Professionally handle and log incoming support requests from end-users via telephone.
- Identify and become proficient in the software and hardware used and supported by our organization.
- Assist in setting up new user profiles and deactivating them when needed.
- Participate in hardware installation and configuration.
- Efficiently monitor and manage the ticket queue for incoming requests.
- Prioritise and schedule problems, with the option to escalate issues to the IT Support
- Team or IT Support Manager when necessary.
- Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
- There will be no change in your role for at least 12 months.
- Good grades in Maths and English (Grade 6 - Grade 8)
- Excellent communication skills are essential.
- A genuine interest in computing
- While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
- A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.
This description is the source posting as it read when we added it. We are not affiliated with Excelcare, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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Browse more sponsored jobs at ExcelcareAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Excelcare holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.