L&D Team Leader

Could you keep a critical learning and development service running smoothly while leading the relationships, processes and people that help ensure employees across NRS have the skills and training they need to succeed? Based from our Bristol Hub, this Learning and Development Team Leader role requires you to be Bristol-based and offers the chance to combine people leadership, service ownership and continuous improvement in a position that directly supports the capability of our business.

You’ll take ownership of key learning services, work closely with colleagues, suppliers and other partners, and help shape how learning is delivered across multiple sites. From managing supplier relationships and resolving service issues to supporting your team and improving processes, you’ll play a central role in ensuring learning activities are delivered efficiently, consistently and to a high standard.

What You Will Be Doing

You will lead the day-to-day delivery of an efficient and responsive L&D service, ensuring training requirements are planned, scheduled and delivered effectively across the business. You'll provide leadership and direction to L&D team members and and apprentices, supporting their development, performance and delivery of high-quality learning services. Acting as a key point of contact for employees, managers, HR teams and site representatives, you will help ensure learning activities run smoothly while maintaining accurate records, providing expert support and delivering a positive customer experience.

You will also take ownership of key external learning relationships, including accountability for the Inspiro managed service contract. Working closely with their scheduling and system support teams, alongside Subject Matter Experts and the LD Technical team, you will ensure consistency, quality and alignment across learning processes. When concerns arise around external training arrangements or delivery standards, you will take the lead in investigating issues, engaging stakeholders and driving effective resolutions.

• Manage key supplier and training provider relationships.

Lead improvements to learning processes, systems and service delivery.

Produce management information to support operational decision making.

Lead, support and develop the L&D team and apprentices.

Who Are We Looking For?

You must hold National Qualifications Framework (NQF) Level 3 / SCQF Level 6 e.g. A-level or equivalent as a minimum or CIPD Level 3 or HNC. You will also bring demonstrable generalist HR experience alongside previous experience leading, managing or developing people and the confidence to manage a varied workload while maintaining an accurate, responsive service. Working towards professional CIPD Level 5 qualification or equivalent would be great to see. Alongside this, you'll be someone who enjoys taking ownership, building strong relationships and delivering excellent service to a wide range of stakeholders across the business.

You'll be confident working with employees, managers, external suppliers and technical specialists, balancing customer service with accountability and attention to detail. Whether coordinating learning activities, supporting systems and processes, managing supplier relationships or resolving concerns around training delivery, you'll take a proactive approach to improving services, solving problems and maintaining high standards.

• Experience managing suppliers, contracts or external service providers.
• Familiarity with GDPR and HR data protection requirements.
• Experience using HR, LMS, ATS or other people systems.
• Experience leading, coaching or developing teams and individuals.
  
  
  

We offer a wide range of benefits - discover them all on our Careers website.

To learn more about NRS and the work we do, we invite you to explore our organisation by visiting Nuclear Restoration Services - GOV.UK. It’s a great way to discover our mission, our people, and the impact we deliver

Please note:

All successful candidates will need to provide proof of identity, eligibility to work in the UK and employment/education history (typically covering the last 3–5 years) in line with NRS Baseline Security requirements. Some roles may also require full Security Clearance, which involves additional checks. For details, please refer to the Defence Business Services National Security Vetting (DBS NSV) guidance.

At NRS, we value diversity and inclusion and encourage applications from underrepresented groups. We want to ensure you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application or interview process, please do not hesitate to let us know.

We offer flexibility on base location for multi-site roles and are happy to discuss flexible working options.

Please note that this vacancy may close earlier than the stated deadline should we receive a high volume of applications, so we encourage you to submit your application as soon as possible