Lead End User Support Engineer
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (99% match) is an eligible occupation, with a going rate of £41,700, and UST is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Lead End User Support Engineer- White Glove
We are looking for an experienced White Glove/ VIP Lead End User Support Engineer to provide advanced technical support across a multi-site, international environment.
- Location: London
- Employment type: Permanent
- Working model: On-site
The Opportunity
You will take ownership of White Glove Level 2 escalations that require troubleshooting beyond standard Service Desk capabilities. The role combines hands-on hardware support, Windows administration, meeting room technology, vendor coordination and participation in infrastructure projects. You will also provide remote support to global offices and technical guidance to junior support colleagues.
Key Responsibilities
- Manage complex Level 2 incidents, including Windows operating system, network connectivity and application compatibility issues.
- Diagnose and repair desktops, laptops and associated hardware.
- Deploy equipment for new starters and decommission devices for leavers.
- Support meeting room audiovisual technology, Zoom, Microsoft Teams Rooms, display connectivity and collaboration tools.
- Coordinate technical support activities for the Madrid and Lisbon offices.
- Manage relationships with local third-party support providers.
- Produce clear work instructions for remote-hands technicians and remotely validate completed work.
- Contribute to hardware refreshes, operating system migrations, software deployments and infrastructure upgrades.
- Provide remote Level 2 support to the San Francisco and São Paulo offices during their business hours.
- Coordinate hardware shipments and provide technical guidance to local IT coordinators.
Essential Technical Skills
- Advanced administration of Windows 10 and Windows 11.
Why Join Us?
This is an excellent opportunity to take ownership of technically challenging issues while contributing to international support operations and wider technology projects. You will work across workplace technology, infrastructure support, device management and collaboration platforms in a varied and highly visible role.
This description is the source posting as it read when we added it. We are not affiliated with UST, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at USTAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. UST holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.