Manager - Customer Interaction Suite
Possible
Sponsorship likelihood
This employer issued few or no visas recently
Not disclosed
Salary
Not disclosed by employer
£58,200
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2131 (84% match) is an eligible occupation, with a going rate of £58,200, and Tata Communications is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2127 (Engineering project managers and project engineers). We read the code off the advert, so it is our best guess, not the employer's.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
2131 IT project managers Most likely code | £40,700 | £46,600 | £52,400 | £58,200 |
2127 Engineering project managers and project engineers Also possible | £36,300 | £41,500 | £46,700 | £51,900 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
The Technical Program Manager (TPM) plays a critical role in the successful delivery of customer onboarding, technical projects, and AI-powered solutions.
The TPM is responsible for managing end-to-end program execution across customer, engineering, product, and operations teams, ensuring projects are delivered on time, within budget, and according to agreed business outcomes.
This is an operational role which that combines traditional program and delivery management capabilities with hands-on knowledge of emerging AI technologies, including Generative AI, Agentic AI frameworks, Prompt Engineering, RAG architectures, workflow orchestration, AI testing, and production deployment.
The ideal candidate can bridge business requirements and technical implementation while driving operational excellence throughout the project lifecycle.
Key Responsibilities
Program & Project Management:
- Manage project initiation, planning, scheduling, execution, monitoring, and closure using established project management methodologies and governance frameworks.
- Develop and maintain project plans, milestones, dependencies, resource allocation, and delivery schedules.
- Track project performance against scope, timeline, budget, and quality metrics.
- Provide regular project status reporting to customers, stakeholders, and leadership teams.
- Manage project risks, issues, assumptions, and dependencies while driving mitigation and resolution plans.
- Lead customer, partner, vendor, and internal stakeholder meetings to ensure alignment and successful delivery.
- Collaborate with Product, Engineering, Solution Architects, and other teams in Operations to assess solution feasibility and implementation approaches.
- Oversee delivery activities involving APIs, authentication mechanisms, networking, cloud services, integrations, and workflow automation.
- Facilitate troubleshooting, issue resolution, and escalation management during implementation and operational phases, as in day by day relation with the customer
- Ensure technical solutions meet customer expectations and business objectives.
- Lead end-to-end delivery of Agentic AI and Voice AI initiatives, from discovery and requirements gathering through deployment and post-production optimization.
- Manage AI solution design activities, including workflow definition, conversational journeys, intent modeling, multilingual experiences, and NLP training requirements.
- Coordinate development and deployment of Agentic AI solutions leveraging RAG, MCP, orchestration frameworks, LLMs, and external integrations.
- Collaborate with AI engineers and data teams to define prompting strategies, evaluation criteria, and testing frameworks.
- Drive prompt engineering lifecycle management, including prompt design, optimization, testing, versioning, and performance measurement.
- Establish AI quality assurance practices covering functional testing, hallucination assessment, response quality, accuracy validation, safety controls, and user acceptance testing.
- Define success metrics for AI projects, including accuracy, latency, adoption, operational efficiency, and business impact.
- Monitor AI solution performance post-deployment and drive continuous improvements.
- Experience defining AI acceptance criteria, evaluation frameworks, and quality metrics for Generative AI solutions, including accuracy, relevancy, hallucination rate, safety, and user satisfaction.
This description is the source posting as it read when we added it. We are not affiliated with Tata Communications, so check their own site for the current details.
Where this offer sits in the market
IT project managers (SOC 2131) · UK · ONS ASHE 2025 · basic pay · ~34k in sample- Middle half £42,744–73,268
- Median £57,824
- Going rate £58,200
- Threshold £41,700
- New entrant £40,700–52,400
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Tata Communications holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2131 going rate of £58,200. New-entrant and shortage discounts can lower it.