Pensions Administrator

Pensions Administrator

Business Area: Pensions Operations

Place of Work: Liverpool

Contract Type: Fixed Term Contract

Have you thought about building a career within Pensions administration, working with one of the largest private defined benefit pension schemes in the UK?

If so, based in the iconic Royal Liver Buildings in Liverpool, we have an amazing opportunity for someone who thrives on working within a supportive and busy office environment. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

Our team are truly fantastic, not only do we have our own social committee, but our people would genuinely recommend USS as a place to work.

About the role

As a member of our friendly team, you will support our members through both email correspondence and regular telephone conversations. You'll be comfortable speaking with a variety of people, handling queries professionally and delivering an excellent customer experience.

You will be given a structured induction programme and support from our inhouse teams for the first couple of weeks in your new role. Don’t worry if you haven’t got any experience, we will give you full training and you’ll be assigned a buddy to support with any questions.

Not only do we provide great training, but we also offer opportunities to progress and develop your career here at USS – we love to promote within the team!

What you will be doing

As a trusted part of the Pensions Operations team you will be responsible for:

• Corresponding with our institutions, members and third parties
• Providing telephone-based support in a professional manner
• Completing automated and manual processes and calculations
• Working closely with other team members, checking work as required
• Involvement in team projects and improving the way we work.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

To be successful in the role you will have:

• Good attention to detail
• GCSE Maths and English
• Comfortable with Microsoft office packages
• Good communication skills

Why join us?

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Great starting salary
• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity
• Collaboration
• Excellence

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit https://www.uss.co.uk

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting [email protected].