Product Support Engineer II
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 29% sure that is the right code. Haemonetics Limited is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 29% match
- Possible 3113 (Engineering technicians) · 29% match
- Possible 5244 (Computer system and equipment installers and servicers) · 12% match
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
3113 Engineering technicians Also possible | £33,400 | £34,000 | £38,300 | £42,500 |
5244 Computer system and equipment installers and servicers Also possible | £33,400 | £41,700 | £41,700 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
PURPOSE
Responsible for providing timely and quality service to business unit customers, specifically for technical support within the specified UK and US field service region . Supports Customers & Services by providing technical support as well as on-site support. Answers technical support calls during normal business hours and provides after hours support as needed. Installs, reviews, operates, maintains, repairs, and modifies equipment. Provides service related guidance and training to customer personnel in the establishment of equipment operation, maintenance, inspection procedures and techniques. Analyzes equipment failures to determine cause and recommends corrective action. Participates and assists in planning phases related to installation, trials and evaluation of equipment and systems.
RESPONSIBILITIES
Duties are listed in order of greatest importance, the incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs:
Answers and resolves hotline calls from customer or field staff and escalates or reroutes when necessary.
Assists with field service activities & administration, including creating & reviewing metrics. Analyzes reports to identify problems & take corrective actions.
Complies with all business processes, quality standards and recommends process improvement as applicable including use of Oracle & Salesforce application
Coordinates with other business units to resolve customer requests & issues, including special projects.
Maintains new & existing documents including, but not limited to, training records, service manuals, technical bulletins and guides, and customer registration & training records.
Oversees and reviews necessity of parts/tools inventory including parts returns, ordering and management of financials
Participates in continual process improvement measures including the communication of technical updates & department process changes.
Provide training & support to Customer Support staff, all Field Service Engineers, as well as customers.
Provides business analysis and support for key customer operational activities supported by HAE field staff. Integrates with account managers and sales process for designated “key” customer accounts.
Provides services such as installation, on-time preventative maintenance, upgrades, product support, trouble shooting and repair services on medical device systems to customers in an assigned territory.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
3 years of technical support experience with proven record of customer satisfaction.
Medical equipment experience (preferred)
This description is the source posting as it read when we added it. We are not affiliated with Haemonetics Limited, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Haemonetics LimitedAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Haemonetics Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.