Service Analyst
Possible
Sponsorship likelihood
This job is eligible only on a shortage list. Ineligible if it's SOC 7211
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3132 is an eligible occupation, but we are only 51% sure that is the right code. NQC Ltd is a licensed sponsor, so if the code fits, the role should qualify. Check the occupation eligibility rules against what the job actually involves.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Possible 3132 (IT user support technicians) · 51% match
- Ineligible 7211 (Call and contact centre occupations) · 33% match
- Ineligible 7219 (Customer service occupations not elsewhere classified) · 7% match
Ask NQC Ltd what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
About your new company
NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries, primarily Automotive.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About your new role
As part of our exciting growth journey, our team is on the lookout for a Service Analyst to join us on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and web-based products. The validation and service delivery processes are an integral part of ensuring we deliver a quality level of service to our customers and clients, and the Service Analyst role offers a blend of customer-focussed support and compliance analysis.
Please note the working hours for this role are Monday - Friday 08:00 - 16:00 (37.5 hours).
Key Responsibilities
The Service Analyst will be required to undertake the following responsibilities as part of their day to day activities:
- Provide professional support to NQC Ltd. external users.
- To take ownership of designated targets set by the team leader.
- Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
- Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
- Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
This description is the source posting as it read when we added it. We are not affiliated with NQC Ltd, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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Browse more sponsored jobs at NQC LtdAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. NQC Ltd holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.