Service Desk Administrator
The advert says the job needs UK security clearance:
“Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.”
SC clearance usually needs five years of living in the UK, and DV clearance usually needs ten. If you have lived here that long, for example on a Student and then a Graduate visa, you may be able to get it. Most people applying from outside the UK cannot, so the highest likelihood we give this job is Unlikely. Ask Wavenet Limited whether they would sponsor you.
Unlikely
Sponsorship likelihood
The advert asks for security clearance
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (88% match) is an eligible occupation, with a going rate of £41,700, and Wavenet Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
We pick the code from the advert's text, so it is our best guess, not the employer's. Each code it could be has its own likelihood:
- Unlikely 3132 (IT user support technicians) · 88% match
- Ineligible 4131 (Records clerks and assistants) · 7% match
Ask Wavenet Limited what the duties are.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
- Location: Birstall/Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 8.5hr shifts incl 1 hr lunch, scheduled between 7am and 7pm, Monday to Friday.
Security Clearance Required – Applicants must have lived in the UK for 5 or more years to be eligible.
What You’ll Be Doing
The Service Desk Administrator supports the effective operation of the Service Desk by ensuring accurate management of IT assets (including laptops, mobile phones, tablets, and peripherals) and providing administrative and operational support.
The role ensures data integrity for reporting and invoicing, while helping to maintain service performance by supporting incident and request management and working with internal teams and suppliers to meet agreed service levels.
What You’ll Be Doing
- High data accuracy: ITSM asset records (laptops, mobile phones, tablets, peripherals) are consistently accurate, complete, and maintained to a high standard, supported by strong attention to detail
- SLA adherence: Incidents and service requests are progressed and resolved within agreed SLAs through effective time management and prioritisation
- Quality ticket management: Calls and requests are logged clearly and accurately, with good use of systems (MS Office & ITSM), enabling efficient handling and reporting
- Effective communication: Clear, professional communication with users, teams, and suppliers ensures smooth coordination and timely updates
- Team contribution: Actively supports the wider Service Desk, demonstrating flexibility and teamwork
- Problem resolution: Identifies issues, investigates discrepancies, and takes ownership to resolve them efficiently
Who are we?
We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.
What we’re looking for?
- Strong attention to detail, ensuring high levels of accuracy in asset records and ticket updates
- Effective time management and prioritisation, enabling you to manage workloads and meet SLAs and deadlines
- Confident use of MS Office tools (especially Excel, Outlook, and Word) to support reporting, communication, and administration
- Clear communication skills, both written and verbal, when dealing with customers, colleagues, and suppliers
- Teamwork and collaboration, supporting the wider Service Desk and contributing to a positive team environment
- Problem-solving ability, with a proactive approach to identifying issues and resolving discrepancies
- Organisation skills, enabling you to manage multiple tasks and requests efficiently
- Numeracy and literacy skills, supporting accurate reporting, data management, and professional communication
- Customer-focused mindset, ensuring a professional, responsive, and helpful service at all times
At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.
We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:
- Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Health & Wellbeing: Your wellbeing is a priority. Enjoy discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Ready to join the UK’s largest managed service provider?
Apply today or contact our friendly Talent Acquisition Team for more information.
This description is the source posting as it read when we added it. We are not affiliated with Wavenet Limited, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at Wavenet LimitedAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Wavenet Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.