Service Desk Analyst
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (100% match) is an eligible occupation, with a going rate of £41,700, and NICE - National Institute for Health and Care Excellence is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
The scope of the role will include both end user desktop services within NICE and externally facing services built in house.
Provides 1st and 2nd line investigation, diagnosis and support with a performance target of 75% first fix. Applies customer service standards to resolve or escalate issues, incidents and problems.
Owns the customer issue/request until final resolution is achieved and acts as single point of contact for the customer.
Works with engineering roles to identify fixes and workarounds and then documenting and sharing the learning with colleagues.
A core specialism of the role is supporting end user accessibility needs and reasonable adjustments for desktop services (hardware and software) eg integration and support of assistive technology.
We are passionate and proud of the work we do and the impact we make.
NICE Offer
Generous NHS Pension
Secure your future with one of the most rewarding pension schemes in the UK.
Flexible working
Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.
Exclusive discounts
Save on shopping, dining and more with a Blue Light Card.
Time to recharge
Start with 27 days’ annual leave plus bank holidays.
Inclusive staff networks
Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud – we celebrate diversity.
Tailored development
Grow your career with personalised learning and development opportunities.
For further details / informal visits contact: Name: Tanya Slinn Job title: Associate Director, End User Services Email address: [email protected]
This description is the source posting as it read when we added it. We are not affiliated with NICE - National Institute for Health and Care Excellence, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
Similar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at NICE - National Institute for Health and Care ExcellenceAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. NICE - National Institute for Health and Care Excellence holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.