Software Support I
Possible
Sponsorship likelihood
This job is eligible only on a shortage list
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 3132 (98% match) is an eligible occupation, with a going rate of £41,700, and Haemonetics Limited is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
New graduate or PhD holder? Pick one of the lower rates.
What each route needs for this job
| Occupation code | New entrant 70% of going rate | STEM PhD 80% of going rate | Relevant PhD 90% of going rate | Standard rate 100% of going rate |
|---|---|---|---|---|
3132 IT user support technicians Most likely code | £33,400 | £33,400 | £37,500 | £41,700 |
We use the lowest threshold across the plausible codes. Likelihood is Possible at most when the pay clears only a lower rate, or only under a less likely code. How the Home Office picks the code
About the role
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
About the Role
Haemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team based in Coventry.
As a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions. You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience.
This is an office-based role located in Coventry, providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues.
Key Responsibilities
- Provide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region
- Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues.
- Support customers via telephone, email, and remote support tools.
- Investigate and resolve incidents in accordance with established support processes and service levels.
- Accurately document support activities within the helpdesk ticketing system.
- Escalate complex issues to appropriate internal teams where necessary.
- Collaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions.
- Perform remote assessments of customer software, hardware, and interface requirements.
- Assist with service quotations and support-related administrative tasks.
- Utilise SQL Server Management Studio to investigate and resolve database-related issues.
Required Qualifications
Essential
- Previous experience in a technical support, helpdesk, application support, or IT support environment.
- Experience supporting healthcare software or medical device solutions.
- Fluent written and spoken English and ideally Italian.
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting Microsoft Windows environments.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency with Microsoft Office applications.
Desirable
- Knowledge of SQL Server and database troubleshooting.
- Understanding of TCP/IP networking concepts.
- Experience supporting software interfaces and integrations.
- Experience working with Italian healthcare organisations or distributors.
- Familiarity with remote support technologies.
What We're Looking For
The ideal candidate will be passionate about delivering excellent customer service and enjoy solving technical problems. They will be comfortable working in a fast-paced support environment, engaging with customers in both English and Italian, and collaborating with cross-functional teams to deliver successful outcomes.
Why Join Haemonetics?
- Join a global healthcare technology organisation making a positive difference to patient care.
- Develop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.
- Work alongside experienced technical specialists and product experts.
- Be part of a supportive and collaborative team environment in Coventry.
- Opportunity to contribute to the growth and support of our expanding Italian customer base.
Language Requirement: Applicants should be fluent English and ideally in Italian, with the ability to provide verbal and written technical support in both languages.
Location Requirement: This is an office-based position in Coventry, UK and regular attendance at the Coventry office is required (3 days per week)
This description is the source posting as it read when we added it. We are not affiliated with Haemonetics Limited, so check their own site for the current details.
Where this offer sits in the market
IT user support technicians (SOC 3132) · UK · ONS ASHE 2025 · basic pay · ~158k in sample- Middle half £29,172–44,044
- Median £35,360
- Going rate £41,700
- Threshold £41,700
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Browse more sponsored jobs at Haemonetics LimitedAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Haemonetics Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3132 going rate of £41,700. New-entrant and shortage discounts can lower it.